Retailers Leaned on AI for Over 30% of Holiday CX—But Consumers Still Turned to Humans When It Mattered Most
Peak-season results show how brands blended AI & human support to scale faster, control costs, and protect trust, pointing to the next phase of CX orchestration SCOTTSDALE, ARIZONA, AZ, UNITED STATES, February 10, 2026 /EINPresswire.com/ -- …