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MetricNet Press Releases

  • Published on June 12, 2023 - 17:25 GMT

    MetricNet Launches Captivating New Podcast Series for IT Service and Support Professionals

    INCLINE VILLAGE, NV, UNITED STATES, June 12, 2023 /⁨EINPresswire.com⁩/ -- MetricNet, LLC, the global leader in IT Service and Support Benchmarking, has launched an exciting new podcast series that aims to unravel the rapidly evolving world of IT Service Management (ITSM). The ITSM Podcast series, curated by industry experts, provides listeners with deep insights, best practices, and comprehensive knowledge to keep pace with this dynamic field. "We're committed to enhancing and expanding the …

    Distribution channels: Education, IT Industry ...
  • Published on May 10, 2023 - 19:27 GMT

    MetricNet Delivers Groundbreaking Research at the 2023 Support World Live Conference

    INCLINE VILLAGE, NV, UNITED STATES, May 10, 2023 /⁨EINPresswire.com⁩/ -- Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 303: "Tech Support Engineers in an AI World: Fast-Changing Requirements" on Wednesday, May 3rd, 2023 at the Annual HDI Support World Live Conference in Las Vegas. This marks the 34th consecutive year Mr. Rumburg has been selected as a speaker for the Annual Support World Conference & Expo. In Session 303, Mr. Rumburg discussed how AI breaks …

    Distribution channels: Business & Economy, Conferences & Trade Fairs ...
  • Published on January 4, 2023 - 14:48 GMT

    Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2023

    INCLINE VILLAGE, NEVADA, UNITED STATES, January 4, 2023 /⁨EINPresswire.com⁩/ -- Jeff Rumburg, Managing Partner of MetricNet, LLC, has been selected as one of HDI's 2023 Top 25 Thought Leaders. This marks the sixth occasion that Mr. Rumburg has been selected as a top thought leader. All 25 individuals were nominated by their peers for their contributions to the technical service and support industry. “Being named one of HDI's Top 25 Thought Leaders for the sixth time is a tremendous honor. I am …

    Distribution channels: Banking, Finance & Investment Industry, Business & Economy ...
  • Published on September 13, 2022 - 16:49 GMT

    MetricNet's New Website Offers Enhanced User Experience and Streamlined Membership

    INCLINE VILLAGE, NEVADA, UNITED STATES, September 13, 2022 /⁨EINPresswire.com⁩/ -- MetricNet, LLC, the global leader in IT Service and Support and Contact Center Benchmarking, has launched a brand-new website with an enhanced user experience and streamlined membership registration. User Experience enhancements include an expanded navigation menu, optimized infrastructure to improve loading speed, and a more intuitive structure overall. Service and Support professionals have the ability to quickly and easily …

    Distribution channels: Business & Economy, IT Industry ...
  • Published on August 1, 2022 - 15:52 GMT

    MetricNet to Present Enterprise Service Benchmarks at Service Management World

    INCLINE VILLAGE, NEVADA, UNITED STATES, August 1, 2022 /⁨EINPresswire.com⁩/ -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the latest benchmarks from Enterprise Service Management (ESM) at the 2022 Service Management World Conference. Powered by HDI, the leading organization dedicated to elevating service and support across the enterprise, Service Management World 2022 will take place November 12-16 at the Omni Orlando Resort at …

    Distribution channels: Conferences & Trade Fairs, IT Industry ...
  • Published on July 19, 2022 - 17:56 GMT

    MetricNet to Present the Contact Center Metrics Hierarchy at the 2022 ICMI Expo

    INCLINE VILLAGE, NEVADA, UNITED STATES, July 19, 2022 /⁨EINPresswire.com⁩/ -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2022, in Orlando, FL. Mr. Rumburg has been invited to present empirical MetricNet data that shows that the most effective contact centers follow nine best practices when it comes to performance measurement. There were hundreds of speaker proposal submissions for ICMI Contact Center Expo …

    Distribution channels: Business & Economy, Conferences & Trade Fairs ...
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Jeff Rumburg
MetricNet, LLC
+1 775.298.7772
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MetricNet, LLC
PO Box 7658
Incline Village, Nevada, 89450
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+1 775.298.7772
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MetricNet is the global leader in IT Service and Support and Contact Center benchmarking. More than half of the Global 2000 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of nearly 4,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

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