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Published on June 5, 2026 - 12:10 GMT

Delighted's final notice: the feedback company that stopped listening

Eight years after buying Delighted, Qualtrics is shutting it down on June 30. Simplesat offers a lifeline. SIOUX FALLS, SD, UNITED STATES, June 5, 2026 /⁨EINPresswire.com⁩/ -- As Qualtrics sends an "export your data immediately" notice to …

Distribution channels: Banking, Finance & Investment Industry, Business & Economy ...

Published on April 23, 2026 - 05:33 GMT

Simplesat: AI support is creating a 'loyalty gap'

AI customer service boosts efficiency but misses loyalty: only 22% prefer AI experiences. Firms risk churn by tracking cost, not CSAT. SD, UNITED STATES, April 23, 2026 /⁨EINPresswire.com⁩/ -- The AI customer service rollout is well underway. According to …

Distribution channels: Business & Economy, Companies ...

Published on February 20, 2026 - 16:00 GMT

Simplesat opens express migration for Delighted users ahead of June 30 shutdown

Migration program includes free onboarding and data transfer SIOUX FALLS, SD, UNITED STATES, February 20, 2026 /⁨EINPresswire.com⁩/ -- Delighted is shutting down soon. The customer feedback platform stops operating permanently on June 30, 2026 — after …

Distribution channels: Business & Economy, Companies ...