Simplesat Press Releases - EIN Presswire - Press Release Distribution Service

Published on September 29, 2026 - 13:00 GMT

Customer satisfaction averages range from 73% to 92% across 8 industries, according to Simplesat's 2026 benchmark report

SIOUX FALLS, SD, UNITED STATES, September 29, 2026 /⁨EINPresswire.com⁩/ -- Average customer satisfaction ranges from 73.4% to 92.4% from one industry to the next, according to Simplesat's 2026 CSAT & NPS benchmark report. Technology averages the …

Distribution channels: Business & Economy, Companies ...

Published on September 8, 2026 - 13:00 GMT

The Industry with the Best-rated Support is Among the Least Likely to be Recommended

Simplesat's 2026 CSAT & NPS benchmark report draws on 3.5 million survey responses. SIOUX FALLS, SD, UNITED STATES, September 8, 2026 /⁨EINPresswire.com⁩/ -- Technology companies have the best-rated support of any industry measured, at 92.4% CSAT …

Distribution channels: Companies, Consumer Goods ...

Published on August 28, 2026 - 06:05 GMT

GetFeedback Direct is shutting down. Simplesat will rebuild customers’ survey programs for free.

Salesforce teams running CSAT and NPS through GetFeedback Direct have until December 31 to move. SIOUX FALLS, SD, UNITED STATES, August 28, 2026 /⁨EINPresswire.com⁩/ -- SurveyMonkey will shut down GetFeedback Direct, its Salesforce-connected survey …

Distribution channels: Banking, Finance & Investment Industry, Healthcare & Pharmaceuticals Industry ...

Published on July 27, 2026 - 06:20 GMT

As GetFeedback Direct closes December 31, Simplesat urges customers to protect their data first

SIOUX FALLS, SD, UNITED STATES, July 27, 2026 /⁨EINPresswire.com⁩/ -- GetFeedback Direct, the Salesforce-connected survey product, closes December 31, 2026, and SurveyMonkey has not said what happens to saved responses after that date. Simplesat, a …

Distribution channels: Banking, Finance & Investment Industry, Business & Economy ...

Published on June 5, 2026 - 12:10 GMT

Delighted's final notice: the feedback company that stopped listening

Eight years after buying Delighted, Qualtrics is shutting it down on June 30. Simplesat offers a lifeline. SIOUX FALLS, SD, UNITED STATES, June 5, 2026 /⁨EINPresswire.com⁩/ -- As Qualtrics sends an "export your data immediately" notice to …

Distribution channels: Banking, Finance & Investment Industry, Business & Economy ...

Published on April 23, 2026 - 05:33 GMT

Simplesat: AI support is creating a 'loyalty gap'

AI customer service boosts efficiency but misses loyalty: only 22% prefer AI experiences. Firms risk churn by tracking cost, not CSAT. SD, UNITED STATES, April 23, 2026 /⁨EINPresswire.com⁩/ -- The AI customer service rollout is well underway. According to …

Distribution channels: Business & Economy, Companies ...

Published on February 20, 2026 - 16:00 GMT

Simplesat opens express migration for Delighted users ahead of June 30 shutdown

Migration program includes free onboarding and data transfer SIOUX FALLS, SD, UNITED STATES, February 20, 2026 /⁨EINPresswire.com⁩/ -- Delighted is shutting down soon. The customer feedback platform stops operating permanently on June 30, 2026 — after …

Distribution channels: Business & Economy, Companies ...