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First Performance Global Expands Offering with Facebook Bots Messaging

ATLANTA, GA, USA, June 6, 2017 /EINPresswire.com/ -- First Performance Global today announced its new Facebook Messenger bot offering, as an enhanced capability on their innovative card platform. The platform captures card transaction data in real-time and enables card issuers to add value to their payment network by delivering card controls, real-time alerts, and customer self-service capabilities across multiple digital channels including Facebook.

The First Performance Facebook bot enables financial institutions to further engage and deliver value-added capabilities to their customers through the digital channel of choice. Messenger bots use artificial intelligence (AI) technology that provides a card issuer’s customer with self service capabilities, like checking balances, turning cards on and off, or enabling access for a specific country they may be traveling to as well as restricting transaction access. Securely receiving real-time messaging can all be accomplished without leaving the Messenger app.

“Messenger bots enable cardholders to interact and manage all of their payment cards through this social media channel – without having to access an App or login to a website, said Bill Hernandez, CEO with First Performance Global. “It drives customer convenience and allows them to use their channel of preference. For card issuers, it delivers a convenient and innovative new access channel for their customers, and a potential new acquisition and revenue stream.”


About First Performance Global
First Performance Global provides an innovative platform that captures card transaction data in real-time, through integration with existing card authorization systems. The platform enables the delivery of card data, geolocation information, controls, alerts, messaging, self-service, and call center management. The company empowers card issuers to provide their customers with self-service automation and personalized management of their accounts as well as utilize the platform to address timely market conditions, to stay competitive, and to have a flexible set of tools to meet future business, market, and regulatory demands. For more information, visit www.firstperformance.com.

Mary Brandon
First Performance Global
+1.877.404.7667
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