What's Happening

• Health department permit and annual renewal invoices due in October will be sent in September via email. You will be able to pay your bill online as a new feature. You can also pay in person or by mail. 
• Our Environmental Health Division is transitioning to a new software platform called EPL to modernize permitting and licensing for most permits. 
• Phase I changes will start in Fall 2026, and Phase II will come in 2027.  
• There will be short-term delays when the software is launched, and we will work with impacted customers to resolve any issues as quickly as possible.

What's Changing

• Invoices will be sent via email instead of US Mail, starting with your October 2026 invoice. 
  • You will be able to pay your bill online using just your invoice number. 
  • You can create an account with your own login and password, allowing you to track permit progress and other online recordkeeping directly from your own dashboard. 
• In Fall 2026:
  • New online permit portal linked to your email address.
  • New application process and workflows for new projects.

What You Need to Do

• Make sure Health and Community Services has the right email address to send you invoices. 
  • If you need to update your email address, use this online form.
  • The email address will serve as the link between your old account on the current platform and your new account on our new platform when we launch. 
  • You will be able to add other email addresses for information/updates after the new platform launches. 
• Make sure to add the email address [email protected] to your trusted contacts list - EPL is our new software vendor for invoicing. 
• Be on the lookout for email updates. 
  • We will send out email updates from our GovDelivery platform before anything changes. 
  • Add [email protected] to your trusted contacts list, so our messages don’t go to your spam folder. 
• Bookmark this webpage and come back in a few weeks for updates.
  • We want this new webpage to be a one-stop shop for help and information. 

Help is Available

• Email us your questions, and we will respond as quickly as possible. 

Remember: Permit and Annual Renewal invoices due in October will be sent via email and must be paid online.