• What kind of telehealth or telemedicine is covered 
• What the restrictions are 
• What your costs will be compared to traditional in-person visits 
• What access they offer to a telehealth or telemedicine service 
• Ask your doctor or healthcare provider if they offer telemedicine 

*️⃣  Depending on your health plan, telemedicine visits may be cheaper than in-person appointments. 

When should I use telemedicine? 

Telemedicine is a new and convenient way to receive medical care; however, it does not completely replace in-person doctor’s visits. Telemedicine appointments are best for:

• When you can’t visit your usual doctor 
• Prescription refills/renewals 
• Simple problems that should be easy to diagnose and treat, like a cold, rash, allergy 
• When you can’t afford to take time off work for a doctor’s appointment 

Keep in mind telemedicine isn’t always the best option. Some things, such as broken bones and blood tests, will require an in-person doctor visit. In-person doctor visits may also be a better option for certain illnesses or injuries, and you may want to discuss certain matters with your doctor in person rather than over the phone or computer.

Some health plans offer 24/7 nurse lines to help you decide if you need to seek in-person emergency care or if it’s okay to get advice over the phone. Check to see if your health plan has this service.

*️⃣  To learn more about health insurance, visit The Basics, Shopping Guide, and Using Your Insurance sections of our website.