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Giannoulias' Skip-the-Line Program Coming to DeKalb DMV September 1

ILLINOIS, August 24 - • Push for more Illinoisans to renew online

• Required appointments will reduce wait times

• Extended hours offer more availability


In an effort to improve customer service and eliminate the unpredictability of wait times at the DeKalb Driver and Motor Vehicle Facility (DMV), Secretary of State Alexi Giannoulias will begin implementing a Skip-the-Line program starting September 1.


The Skip-the-Line program for DeKalb-area residents includes:


Simplified Online Services — Customers are encouraged to take advantage of the many services offered online at our revamped and improved website - ilsos.gov - including renewing driver's licenses or ID cards and license plate stickers.


Appointment Scheduling — Customers will be required to make appointments for in-person visits for REAL ID, driver's license and ID card services, and in-car driving tests at the DeKalb DMV, located at 1360 Oakwood Ave.

Those seeking vehicle-related services, such as title and registration or renewing their license plate sticker, do not need to make an appointment and can just walk in.


Upon arrival, customers will check in with DMV staff and "Skip the Line," eliminating lines and unpredictable wait times. Customers may visit ilsos.gov or call (844) 817-4649 to schedule an appointment. The call center opens at 7 a.m.


New Extended Hours of Operation — All DMVs will extend their hours of operation to Mon-Fri, 8 a.m.-5:30 p.m.


"Customers in DeKalb will save time by skipping the line," said Giannoulias. "Our goal is to eliminate the Time Tax that has plagued Illinoisans for years, forcing them to stand in long lines wasting time - just to conduct basic services. Requiring appointments, as well as extending hours, is the most efficient way to get the services you need quickly and without the headache of unpredictable wait times."