April 15, 2022

Hallowell, Maine - The Maine Public Utilities Commission (Commission) reminds all gas and electric consumers that the winter disconnection protection ends April 15 and utilities may resume disconnection activities for residential customers for non-payment.

During the winter season, electric and gas utilities may not disconnect utility service without express permission from the Commission's Consumer Assistance and Safety Division (CASD). During the summer period, utilities are not required to receive permission from the CASD prior to disconnecting customers. They must still, however, follow Commission rules which govern the timely issuance of disconnection notices and other procedures before a utility service may be terminated.

"This year has been particularly challenging due to higher energy prices," said Commission Chair Philip L. Bartlett II. The Commission has developed a comprehensive list of resources for Maine consumers where they can find help with utility bills. Consumers can access a full list of state and local resources available to help pay for utilities and reduce household utility costs at MaineElectricHelp.com. Some programs run only during certain months of the year, and many are available through local Community Action Agencies.

In addition, the CASD can assist customers by helping them establish affordable payment arrangements with the utility. The CASD can be reached at 1-800-452-4699.

About the Commission The Maine Public Utilities Commission regulates electric, telephone, water and gas utilities to ensure that Maine citizens have access to safe and reliable utility service at rates that are just and reasonable for all ratepayers. Commission programs include Maine Enhanced 911 Service and Dig Safe. Philip L. Bartlett, II serves as Chair, Randall Davis and Patrick Scully serve as Commissioners.

Learn more about the Commission at www.maine.gov/mpuc

CONTACT: Susan Faloon, Media Liaison CELL: 207-557-3704 EMAIL: susan.faloon@maine.gov