New York City’s Historic Hotel Pennsylvania Refunds ‘Facilities’ Fee and Stuns Credit Czar David Howe

New York City's Hotel Pennsylvania refunds previously undisclosed 'Facilities' fee

New York City's Hotel Pennsylvania refunds previously undisclosed 'Facilities' fee

Undisclosed fee on Priceline hotel receipt is fully refunded by Hotel Penn nearly six weeks after it was improperly collected at check-out

I look forward to returning to the ‘Big Apple’ in the near future and I’ll not hesitate to book a room at the Hotel Penn when I do”
— David E. Howe, SubscriberWise founder and national child ID guardian

MANHATTAN, NEW YORK, UNITED STATES OF AMERICA, August 26, 2018 / -- SubscriberWise, the nation’s largest issuing CRA for the communications industry and the leading protector of children victimized by identity fraud, announced today the credit card refund of an undisclosed daily ‘Facilities Fee’ of $34.42 charged at check-out by the Hotel Pennsylvania (, 401 Seventh Ave at 33rd Street, New York, NY.

The surprise fee – a United States of America ‘UDAAP’ when not conspicuously disclosed with the 'Total Price' displayed – was assessed on the morning of departure. The MANDATORY fee was concealed through fine print and was never revealed on a Priceline ( reservation made by David Howe, USA self-proclaimed Credit Czar, SubscriberWise founder, and America’s identity guardian for babies for girls and for boys (

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“I simply want to say THANK YOU to the Hotel Pennsylvania for making this right,” commented David Howe. “I argued about it more than a month ago and never heard another word from either Priceline or the Hotel Pennsylvania. I certainly didn't expect the money would ever be refunded, especially through an act of good corporate accountability.

“I also received no official correspondence or follow up from federal or state governmental agencies that have oversight and involvement for fees charged unethically – or worse, illegally; I filed a formal complaint with the Federal Trade Commission and also tweeted the Consumer Financial Protection Bureau. The same is true regarding the NY State Attorney General's Office.

“As usual, I shared this harm with Credit Czar's fellow citizens here and around the world,” added Howe. “After all, KNOWLEDGE IS POWER...

“So today, when I opened my credit card statement and discovered a refund for the exact amount ($34.42) that I was charged for the overnight stay, I was profoundly surprised.

“Frankly, I was stunned that the hotel refunded the money after what I now assume must have been a thoughtful review by hotel management. I can only conclude that there must have been a consensus the fee was entirely inappropriate for this particular reservation. And, of course, there is no doubt that it was.

“Yes, kudos to the owners and management of the Hotel Pennsylvania,” concluded Howe. “It’s incredibly satisfying to know that an organization will today remedy a situation that is otherwise a consumer harm and without any additional demand from its victim.

“I look forward to returning to the ‘Big Apple’ in the near future and I’ll not hesitate to book a room at the Hotel Penn when I do,” the Credit Czar concluded.

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USA Credit Czar David Howe at Walt Disney World

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