New addition to the IT Governance catalogue: Release & Deployment – An ITSM Narrative

ELY, UNITED KINGDOM, December 21, 2015 /EINPresswire.com/ -- International information security experts IT Governance have added a new title to their catalogue: Release & Deployment – An ITSM Narrative Account.

Business processes can go wrong in more ways than they can go right. The problems start when requirements are gathered and, if unmanaged, can flow unchecked through the entire process, potentially delivering something that’s bound to fail while, paradoxically, exactly meeting the specification.

Based on the real-life experience of author Daniel McLean and other ITSM practitioners, Release and Deployment: An ITSM Narrative exposes the potential pitfalls, and explores how to handle the issues that come with such projects, in the face of shifting organisational structures and changing management objectives.

In Release and Deployment: An ITSM Narrative, the story of the release and deployment process is presented in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial.

Chris has a new job as a release manager – but he's struggling. Parachuted into a large company to fix its release and deployment process after the catastrophic failure of its new app, Asgard, he finds himself battling an array of insular department heads who are all determined that whatever has gone wrong must be another team’s fault. They all want the finger of blame pointed elsewhere, and Chris seems to be the perfect target. How can he pacify his new colleagues, avoid getting fired and get the job done?

Reader review

“Super read, entertaining and informative with some great statements about how things are and/or should be. Cannot wait for the next instalment (or is that Release?)”. – Dave Jones, Pink Elephant

Release & Deployment – An ITSM Narrative is available from IT Governance in various formats (including softcover, Adobe eBook, Kindle and ePub):

http://www.itgovernance.co.uk/shop/p-1787-release-and-deployment-an-itsm-narrative.aspx (UK)

http://www.itgovernanceusa.com/shop/p-1523-release-and-deployment-an-itsm-narrative.aspx (USA)

http://www.itgovernance.eu/p-1173-release-and-deployment-an-itsm-narrative.aspx (EU)

http://www.itgovernance.asia/p-1072-release-and-deployment-an-itsm-narrative.aspx (APAC)

http://www.itgovernance.in/p-1067-release-and-deployment-an-itsm-narrative.aspx (India and South Asia)

http://www.itgovernancesa.co.za/p-1036-release-and-deployment-an-itsm-narrative.aspx (Southern Africa)

Daniel McLean’s other ITSM narrative accounts are also available from IT Governance: http://www.itgovernance.co.uk/shop/p-1526-daniel-mclean-itsm-fiction-series.aspx.

-Ends-

NOTES TO EDITORS

IT Governance Ltd is the single-source provider of books, tools, training and consultancy for IT governance, risk management and compliance. It is a leading authority on data security and IT governance for business and the public sector. IT Governance is ‘non-geek’, approaching IT issues from a non-technology background and talking to management in its own language. Its customer base spans Europe, the Americas, the Middle East and Asia. More information is available at www.itgovernance.co.uk.

Julia Dutton
IT Governance Ltd
00448450701750
email us here

Legal Disclaimer:

EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.