New ITGP/itSMF book explains how to make ITIL processes work in harmony
ELY, UK, July 10, 2013 /EINPresswire.com/ -- Like a well-tuned orchestra or a smooth-running engine, ITIL is at its best when the individual parts work in harmony. But there is a lack of advice about how to manage this. Or, rather, there has been until now.
Joinly published by IT Governance Publishing (ITGP) and itSMF USA, 'It’s All About Relationships – What ITIL® doesn’t tell you' is a unique reference and practical guide that gives a holistic view of the way that ITIL processes interact and affect each other.
Written by Suzanne D. Van Hove, founder and CEO of SED-IT and Kathy S. Mills who is a Service Planning Manager for Fortune 100 company, 'It’s All About Relationships – What ITIL® doesn’t tell you' is perfect for anyone involved in ongoing ITIL implementations.
As ITSM Specialist Chris Evans points out, the pragmatic approach will be a boon for IT Service managers: “Service managers globally will want this book on their desk as a reference when designing processes and as THE ‘go to’ guide during their daily work.”
The authors echo these thoughts in explaining their reasons for writing:
“We wrote this because there is a ‘blank’ in the guidance. Good Service Management is being efficient – where sharing is possible, take advantage. The official guidance was very fundamental in relationships and as instructors of the various courses, we were constantly telling students they needed to create these relationship grids to improve their understanding as well as delivery of robust, efficient and effective Service Management processes.”
As ITSM Fellow Dwight Kayto found when he too read 'It’s All About Relationships – What ITIL® doesn’t tell you', the authors have a deep understanding of the nuts and bolts of ITIL:
“Suzanne’s and Kathy’s knowledge and attention to detail shine through in the very high quality of this publication. No doubt you will find it indispensable and in short order, I’m sure your copy will be well used and dog-eared!”
'It’s All About Relationships – What ITIL® doesn’t tell you' is the third book in the itSMF USA Thought Leadership Series.
The perfect way to ensure your ITIL processes work in harmony.
It’s All About Relationships – What ITIL® doesn’t tell you can be purchased in multiple formats (including softcover, Adobe eBook, Kindle and ePub from:
www.itgovernance.co.uk/shop/p-1359.aspx (UK) for £29.95, www.itgovernanceusa.com/shop/p-1360.aspx (US) for $34.95 and www.itgovernance.eu/p-996.aspx (EU) for €34,95.
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NOTES TO EDITORS
IT Governance Ltd is the single-source provider of books, tools, training and consultancy for IT governance, risk management and compliance. It is a leading authority on data security and IT governance for business and the public sector. IT Governance is ‘non-geek’, approaching IT issues from a non-technology background and talking to management in its own language. Its customer base spans Europe, the Americas, the Middle East and Asia. More information is available at www.itgovernance.co.uk.
IT Governance Publishing (ITGP) is the wholly owned IT Governance Ltd publishing imprint. ITGP is the world’s leading IT-GRC publisher, specialising in IT Governance books, toolkits and training aids. More information is available at www.itgovernancepublishing.co.uk.
itSMF USA, founded in 1997, connects IT industry leaders with technology and expertise to help them learn about leading-edge IT Service Management (ITSM) concepts. The growing non-profit membership organization is dedicated to the advancement of ITSM best practices and standards in the provisioning and management of IT services through knowledge sharing, educational, and networking opportunities. itSMF USA is headquartered in Glendora, California, and has Local Interest Groups serving over 35 cities and regions nationwide. itSMF USA is affiliated with itSMF International.
Joinly published by IT Governance Publishing (ITGP) and itSMF USA, 'It’s All About Relationships – What ITIL® doesn’t tell you' is a unique reference and practical guide that gives a holistic view of the way that ITIL processes interact and affect each other.
Written by Suzanne D. Van Hove, founder and CEO of SED-IT and Kathy S. Mills who is a Service Planning Manager for Fortune 100 company, 'It’s All About Relationships – What ITIL® doesn’t tell you' is perfect for anyone involved in ongoing ITIL implementations.
As ITSM Specialist Chris Evans points out, the pragmatic approach will be a boon for IT Service managers: “Service managers globally will want this book on their desk as a reference when designing processes and as THE ‘go to’ guide during their daily work.”
The authors echo these thoughts in explaining their reasons for writing:
“We wrote this because there is a ‘blank’ in the guidance. Good Service Management is being efficient – where sharing is possible, take advantage. The official guidance was very fundamental in relationships and as instructors of the various courses, we were constantly telling students they needed to create these relationship grids to improve their understanding as well as delivery of robust, efficient and effective Service Management processes.”
As ITSM Fellow Dwight Kayto found when he too read 'It’s All About Relationships – What ITIL® doesn’t tell you', the authors have a deep understanding of the nuts and bolts of ITIL:
“Suzanne’s and Kathy’s knowledge and attention to detail shine through in the very high quality of this publication. No doubt you will find it indispensable and in short order, I’m sure your copy will be well used and dog-eared!”
'It’s All About Relationships – What ITIL® doesn’t tell you' is the third book in the itSMF USA Thought Leadership Series.
The perfect way to ensure your ITIL processes work in harmony.
It’s All About Relationships – What ITIL® doesn’t tell you can be purchased in multiple formats (including softcover, Adobe eBook, Kindle and ePub from:
www.itgovernance.co.uk/shop/p-1359.aspx (UK) for £29.95, www.itgovernanceusa.com/shop/p-1360.aspx (US) for $34.95 and www.itgovernance.eu/p-996.aspx (EU) for €34,95.
- Ends -
NOTES TO EDITORS
IT Governance Ltd is the single-source provider of books, tools, training and consultancy for IT governance, risk management and compliance. It is a leading authority on data security and IT governance for business and the public sector. IT Governance is ‘non-geek’, approaching IT issues from a non-technology background and talking to management in its own language. Its customer base spans Europe, the Americas, the Middle East and Asia. More information is available at www.itgovernance.co.uk.
IT Governance Publishing (ITGP) is the wholly owned IT Governance Ltd publishing imprint. ITGP is the world’s leading IT-GRC publisher, specialising in IT Governance books, toolkits and training aids. More information is available at www.itgovernancepublishing.co.uk.
itSMF USA, founded in 1997, connects IT industry leaders with technology and expertise to help them learn about leading-edge IT Service Management (ITSM) concepts. The growing non-profit membership organization is dedicated to the advancement of ITSM best practices and standards in the provisioning and management of IT services through knowledge sharing, educational, and networking opportunities. itSMF USA is headquartered in Glendora, California, and has Local Interest Groups serving over 35 cities and regions nationwide. itSMF USA is affiliated with itSMF International.
Desi Aleksandrova
IT Governance
+44 (0) 845 070 1750
email us here
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