A Year On With ITIL 2011
/EINPresswire.com/ Released in July 2011, ITIL 2011 is the most current and up-to-date version, succeeding ITIL V3. Since its release, IT Governance Ltd (official re-sellers of ITIL publications) have witnessed a sharp increase in the demand of ITIL-based products. Find out more here www.itgovernance.eu/p-829.aspx.
ITIL (the Information Technology Infrastructure Library) is a methodology for managing IT as a service.
Alan Calder, CEO of IT Governance Ltd, says 'The demand of our ITIL range has gone through the roof since the release of ITIL 2011. We put this down to great exposure from the Cabinet Office and word-of-mouth from IT service management professionals.'
IT Governance are Europe's leading governance, risk management and compliance experts who provide: information, books, standards and training to help IT professionals and organisations achieve their business goals. IT Governance's growth in the IT service management sector is due to a growing reputation for product quality and availability, proud customer service excellence, and extended relationships with itSMF chapters across the world.
ITIL 2011 was seen as a complete 'refresh' of ITIL V3, with the Cabinet Office incorporating consumer feedback and escalating suggestions for improvements. As a result, the ITIL 2011 Lifecycle Suite are easier to read, understand and navigate through, and errors or inconsistencies have also been resolved.
The biggest wholesale change came to the Service Strategy title (www.itgovernance.eu/p-828.aspx). These improvements enabled all 5 core books to relate more clearly to one another, with anomalies corrected and the content conveyed in a clear and concise manner. Service Strategy provides guidance on how to design, develop, and implement service management, not only as an organisational capability but, as a strategic asset.
Since the release of ITIL 2011, the publications have received 'rave reviews' from many IT service management professionals across the world:
David M. Brink, an ITIL instructor from IT Solutions3 commented:
'A great set of books just got better! The updated books are indicative of what ITIL stresses - improvement. As a process implementer and ITIL instructor, yes, I know there was content in the previous edition that needed clarification or correction, and other topics I wish had more coverage… Reading and applying ITIL just became clearer!'
Barry Corless, from Global Knowledge stated:
'More readable, more useable. Many confusing aspects of Service Transition have been well and truly 'nailed'. The demystifying of the SKMS, CMS, CMDB maelstrom is particularly helpful.'
The ITIL 2011 Lifecycle Publication Suite and all other accompanying ITIL and IT service management materials are available to buy from IT Governance Ltd.
www.itgovernance.eu
ITIL (the Information Technology Infrastructure Library) is a methodology for managing IT as a service.
Alan Calder, CEO of IT Governance Ltd, says 'The demand of our ITIL range has gone through the roof since the release of ITIL 2011. We put this down to great exposure from the Cabinet Office and word-of-mouth from IT service management professionals.'
IT Governance are Europe's leading governance, risk management and compliance experts who provide: information, books, standards and training to help IT professionals and organisations achieve their business goals. IT Governance's growth in the IT service management sector is due to a growing reputation for product quality and availability, proud customer service excellence, and extended relationships with itSMF chapters across the world.
ITIL 2011 was seen as a complete 'refresh' of ITIL V3, with the Cabinet Office incorporating consumer feedback and escalating suggestions for improvements. As a result, the ITIL 2011 Lifecycle Suite are easier to read, understand and navigate through, and errors or inconsistencies have also been resolved.
The biggest wholesale change came to the Service Strategy title (www.itgovernance.eu/p-828.aspx). These improvements enabled all 5 core books to relate more clearly to one another, with anomalies corrected and the content conveyed in a clear and concise manner. Service Strategy provides guidance on how to design, develop, and implement service management, not only as an organisational capability but, as a strategic asset.
Since the release of ITIL 2011, the publications have received 'rave reviews' from many IT service management professionals across the world:
David M. Brink, an ITIL instructor from IT Solutions3 commented:
'A great set of books just got better! The updated books are indicative of what ITIL stresses - improvement. As a process implementer and ITIL instructor, yes, I know there was content in the previous edition that needed clarification or correction, and other topics I wish had more coverage… Reading and applying ITIL just became clearer!'
Barry Corless, from Global Knowledge stated:
'More readable, more useable. Many confusing aspects of Service Transition have been well and truly 'nailed'. The demystifying of the SKMS, CMS, CMDB maelstrom is particularly helpful.'
The ITIL 2011 Lifecycle Publication Suite and all other accompanying ITIL and IT service management materials are available to buy from IT Governance Ltd.
www.itgovernance.eu
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