SQM Group Inc. Press Releases

• Published on April 25, 2022 - 19:09 GMT

  

  First Call Resolution Comprehensive Guide Launched

  SQM group developed a comprehensive guide for the first call resolution metric, the most important call center industry metric for determining performance. COEUR D'ALENE, ID, UNITED STATES, April 25, 2022 /⁨EINPresswire.com⁩/ -- SQM group has …

  Distribution channels: Banking, Finance & Investment Industry, Business & Economy ...
• Published on March 25, 2022 - 16:55 GMT

  

  Groundbreaking Research: Is the Call Center WFH Model Here to Stay After COVID-19?

  SQM has conducted groundbreaking Csat and Esat benchmark research with 500+ leading call centers to understand what companies think about WFH post-COVID-19. COEUR D'ALENE, ID, UNITED STATES, March 25, 2022 /⁨EINPresswire.com⁩/ -- The call center …

  Distribution channels: Business & Economy ...
• Published on March 21, 2022 - 18:23 GMT

  

  23rd Annual Prestigious Call Center Customer Service Industry Awards Announcement

  SQM Group is excited to share that their 2021 Call Center Customer Service Industry award winners have been announced on their website. COEUR D'ALENE, ID, UNITED STATES, March 21, 2022 /⁨EINPresswire.com⁩/ -- SQM Group is excited to share that their …

  Distribution channels: Business & Economy ...