As of 12:30 p.m. today, Microsoft is currently experiencing a global outage that is impacting software applications used by the City of Jacksonville, including email. There is no current impact on public safety. Microsoft does not currently have an estimated time for service restoration. But we are in constant communication with them and will provide updates to the public as that process moves forward.
If you are facing a public health or safety emergency, please call 911. We ask for patience in all other citizen inquiries. You can still file service tickets and request information by calling 630-CITY or by visiting myjax.custhelp.com
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