COLUMBIA, Mo. (December 5, 2025) - Boone County Joint Communications has implemented a new text-based system that allows residents to provide feedback after contacting 911 or 311.

The new system, PowerEngage, sends a short survey via text message a few hours to a day after someone calls 911 or 311. The survey gives residents an opportunity to rate their experience with the emergency telecommunicator who handled their request for service. Residents may also share feedback in their own words or thank the call taker directly.

“This helps us hear directly from the residents who rely on us,” said Christie Davis, Director of Boone County Joint Communications. “We want the community to have an easy way to tell us how we’re doing and where we can improve.”

Participation is optional. Residents who do not want to receive surveys can ignore the message, call 573-554-1000 to be removed from future surveys, or reply “STOP” to opt out of future texts.

Boone County Joint Communications reminds the public that these surveys should NOT be used to report emergencies or crime. Residents should continue to call 911 to report emergency incidents or 311 for non-emergency requests for service.

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