After more than a decade, we’ve rebuilt our website from the ground up based on feedback and testing from our users: Consumers, insurance agents and adjusters and the companies we regulate.

We started the project in July 2023 by asking our users what they wanted and learned that many:

• Struggled to find what they were looking for.
• Found it difficult to complete the tasks they came to do.
• Were overwhelmed by the amount of content on the site.

We also needed to modernize our web management tools and make our site easier for our staff to do their jobs.

How did we do it? By putting our ‘user’ at the center of every decision and using a ‘user-centered design’ approach.

Our new website officially launches on Monday, April 21, but you can check it out now. And watch a quick video tour of the coming changes:

Our homepage is the welcome mat for everyone, but we’ve also:

• Created better landing pages for our industry users, with top tasks and quick tips to help you find exactly what you need.
• Streamlined our content and made it easier to get help.
• Rebuilt and improved our search tool.
• Improved our News section so you can see what we’re up to and connect with us.
• Enhanced our Laws & Rules area so you can easily get the status of a change and more easily get involved.

We’d love to hear what you think. And please let us know if you see anything that needs fixing.

Also, follow our countdown to launch day on social media, where we’re letting off some steam!