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Orange and Rockland Utilities, Inc. Wins 2023 Achievement Awards from Association of Edison Illuminating Companies

Keith is wearing a black blazer with a blue dress shirt. He is standing at the podium, talking with his hands. There is the green and yellow AIEC logo on the screen behind him.

Keith Scerbo, General Manager, discusses O&R's Credit and Collections Data Analytics project at AEIC’s 139th Annual Meeting in Savannah, Georgia.

Andrew is in a black suit with a white dress shirt and blue tie. He is holding an AEIC trophy in his hand and smiling at the camera. He is standing in front of a step and repeat backdrop with the AEIC logo on it.

Andrew Farrell, Head of E-Mobility, accepts AEIC Achievement Award for O&R's EV Charging Siting Tool project at AEIC’s 139th Annual Meeting in Savannah, Georgia.

O&R recognized for innovative approaches to customer service and electric vehicle charging.

By combining creativity, broad technical knowledge and a deep understanding of customer behavior, these O&R teams provided extraordinary service to their customers, their company and their community.”
— Won Choe, Vice President of Operations, O&R
PEARL RIVER, NEW YORK, UNITED STATES, November 2, 2023 / -- The Association of Edison Illuminating Companies (AEIC), the electric utility industry’s leading organization for all aspects of operational excellence, announced today that Orange and Rockland Utilities, Inc. (O&R) has received two of the Association’s 2023 Achievement Awards.

The AEIC Achievement Awards are presented annually to AEIC member companies, committees, or subcommittees who have clearly demonstrated significant contributions to advancing operational excellence in the electric utility industry.

O&R’s Vice President – Operations Won Choe said, “By combining creativity, broad technical knowledge and a deep understanding of customer behavior, these two O&R teams provided extraordinary service to their customers, their company and their community. We are very proud of their talent, their determination and their success in solving these uniquely difficult problems.”

O&R earned the prestigious AEIC President’s Award for its Credit and Collections Analytics project, launched in 2022 in response to the economic challenges brought on by the COVID-19 pandemic. This program benefits customers by providing more information to those customers seeking payment assistance and affording customers who plan to pay additional time to make payments. The program effectively addresses customer arrears by identifying specific customer segments and tailoring customized messaging methods and payment opportunities, known as Proactive Payment Agreements (PPAs).

The introduction of PPAs has helped customers more effectively manage their arrears and has been a significant success, resulting in a substantial increase in payments, including an impressive $2.8 million above the baseline during the first three months of 2023.

In addition, O&R's E-Mobility team is being honored for launching the Electric Vehicle (EV) Charger Siting Tool. The E-Mobility team administers the PowerReady program, which involves collaborating with Electric Vehicle Charger Developers. Recognizing the challenges faced by developers during the upfront siting planning phase, the E-Mobility team embarked on a mission to facilitate this process without additional budget allocation.

Leveraging O&R's hosting capacity maps, the team created the EV Charging Siting Tool by integrating travel corridors, Disadvantaged Areas, Alternative Fuel Corridors, and the charger landscape (existing and under construction) into the maps. This tool addresses various developer challenges, streamlining the entire process and resulting in a seamless experience. Since the launch of the EV Charging Siting Tool, O&R has witnessed a 197% increase in EV charging station plugs submitted compared to the pre-tool period.

"Orange and Rockland Utilities' dedication to innovation in the energy sector is a testament to their commitment to addressing the evolving energy needs of their customers and communities,” said Steve Hauser, CEO, AEIC. “These projects are setting a high standard for the industry."

O&R received the awards on October 26th at AEIC’s 139th Annual Meeting in Savannah, Georgia. To see a full list of 2023 AEIC Achievement Award recipients, visit

About Orange and Rockland Utilities, Inc.
Orange and Rockland Utilities, Inc. (O&R) is a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies. O&R is a regulated utility that provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it’s Rockland Electric Company), and natural gas service to approximately 142,000 customers in New York.

About AEIC
AEIC builds one-of-a-kind industry relationships and networks and develops operational best practices by engaging leaders from across the utility industry. AEIC works to address challenges, accelerate opportunities, and achieve excellence in all aspects of generation, transmission, distribution, and storage of electric power for the benefit of its members, the industry at large, and consumers.

Founded by Thomas Edison and his associates in 1885, AEIC is the electric utility industry’s longest-serving association. AEIC’s members work closely together to share knowledge and provide guidance to the industry essential to achieving a modernized grid that delivers a secure energy future for all. To learn more about AEIC, its technical committees, and member companies, visit

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