PENNSYLVANIA, May 26 - to the commission's authority to alter, amend, waive or

rescind the regulations according to applicable law.

(4) The commission shall promptly rescind the

regulations waived under paragraph (1).

(5) With the exception of the regulations specified in

paragraph (2), every three years after the effective date of

this paragraph, the commission shall undertake a review of

all regulations applicable to telecommunications carriers and

shall rescind regulations that are no longer necessary or in

the public interest. If the commission promulgates any new

regulation applicable to telecommunications carriers, then

the new regulation must be supported by factual findings and

determinations, based on an evidentiary record, demonstrating

need for the regulation given the emergence of new industry

participants, technological changes, electronic means for

billing and customer notices, costs of compliance, consumer

preference, the competitive market for telecommunications

services and that the benefits of the regulation outweigh the

cost to comply with and enforce the regulation.

(c.1) Issues, disputes and appointments.--The following

shall apply:

(1) If a customer of a retail voice service within the

commission's jurisdiction contacts the commission with an

issue or dispute with the customer's local exchange

telecommunications company, the commission shall forward

relevant information to a local exchange telecommunications

company-maintained e-mail address. The local exchange

telecommunications company shall begin an investigation and

make a good faith effort to resolve the issue or dispute in a

manner satisfactory to both parties. In the event the issue

20210SB0341PN0375 - 3 -

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30