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Job Opportunity: Developmental Services Program Coordinator 2

The Department of Intellectual and Developmental Disabilities (DIDD) is looking for Developmental Services Program Coordinator 2.  This executive service position is under the supervision of the Director of Internal Quality Assurance within the Program Operations Unit and will support the Department’s Intake and Case Management units in regards to the Self Determination Waiver, Employment and Community First CHOICES, and the Katie Beckett Program. This position will promote intake and case management compliance with federal,  state,  and programmatic rules for 1915c and 1115 Waiver programs.


Based on Federal, State and Contractual requirements:

  • Completes internal compliance  reviews of Self Determination Waiver Case Management
  • Completes internal compliance  reviews of Katie Beckett,  Part B  Intake and Case Management
  • Completes internal compliance reviews of Employment and Community First CHOICES Intake
  • Analyzes and trends relevant data gleaned from internal reviews
  • Consults with Regional Departments to remediate identified issue
  • Compiles Electronic Verification (EVV )reports for persons enrolled in the Katie Beckett Program and 1915c  Self Determination Waiver and works to resolve  gaps in services  
  • Administers multi-faceted, person-centered  approaches  to support robust case management systems  administered through the Department

Knowledge, Skills, and Abilities

  • Strong writing skills
  • Strong verbal communication
  • Strong Data Management skills, including analytics and trending
  • Proficiency with Excel, Word,  Sharepoint, and data management systems
  • Able to meet deadlines and manage multiple projects
  • Skilled in communicating with a wide range of people
  • Skilled in reviewing processes evaluating effectiveness and identifying need for change or improvements
  • Knowledge of  the components of customer service

Education and Experience

  • Bachelor’s Degree required
  • 4  years of professional experience working in Intellectual or Developmental Disabilities Service Systems

Salary:  4292.00 Monthly

This position is located in Davidson County and is eligible for Alternative Work Space (AWS) options.  Interested candidates should send a resume and cover letter  to Brandi Osborne at  

The deadline for submitting applications is May 28, 2021.

About the Department of Intellectual and Developmental Disabilities

The Department of Intellectual and Developmental Disabilities is the state agency responsible for administration and oversight of community-based services for approximately 8,000 people with intellectual disabilities as well as 4,000 people through the Family Support Program.   Every day, the department strives to support people to live rewarding and fulfilling lives.  It does so by ensuring people are free to exercise rights, engage with their broader communities and experience optimal health.  DIDD is the first and only state service delivery system in the nation to receive Person-Centered Excellence Accreditation from the Council on Quality and Leadership.  It has also been recognized as a national leader in its efforts to increase competitive, community-based employment outcomes for people with disabilities. 


If your name appears on the Tennessee Department of Health Abuse Registry, we cannot consider you for employment in this position.

This organization participates in E-Verify.  Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.  This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Pursuant to the State of Tennessee’s Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State’s policy to provide an environment free of discrimination and harassment of an individual because of that person’s race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran’s status or any other category protected by state and/or federal civil rights laws.