ARL YouTube Channel

Washington, DC—The Association of Research Libraries has released a free recording on the ARL YouTube Channel of the LibQUAL+® Webcast , held on February 14, 2012.

The webcast was designed to provide potential and current participants with practical information for administering a survey, to help participants with interpreting the data and its analysis, and to share best practices in using the results.

Key members of the LibQUAL+® team, Martha Kyrillidou and David Green, hosted the webcast. Our guest presenters were:

Sandra Phoenix, Executive Director of the HBCU Library Alliance,
Carla Stoffle, Dean, University Libraries and Center for Creative Photography, University of Arizona, and
Chestalene Pintozzi, Director of Project Management & Assessment, University of Arizona.

The LibQUAL+® Webcast kicked off the 2012 ARL Statistics & Assessment Webcast Series. For more information on the other events in the series, please view our press release .

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the international library community by the Association of Research Libraries. The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. This assessment protocol has been used by more than 1,200 libraries across the globe since 2000. LibQUAL+® is located on the Web at http://www.libqual.org/ .

The Association of Research Libraries (ARL) is a nonprofit organization of 126 research libraries in the US and Canada. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/ .

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