February 14, 1:00-2:00 p.m. EST

Washington DC— Online registration is now open for the 2012 LibQUAL+® Webcast, a free workshop designed to provide potential and current participants with vital information on the LibQUAL+® service. This one-hour webcast will provide practical information for administering a survey, help participants with interpreting the data and its analysis, and share best practices in using the results.

Key members of the LibQUAL+® team, Martha Kyrillidou and David Green, will host the webcast. We are excited to have Sandra Phoenix, Executive Director of the HBCU Library Alliance , join us as our guest presenter to talk to us about the HBCU Library Alliance Strategic Assessment Initiative which is funded by the Andrew W. Mellon Foundation and focuses on using LibQUAL+® to improve library services on HBCU campuses. A Q&A session with attendees will close the event.

Please register here for the LibQUAL+® Webcast, to be held on February 14 at 1:00pm EST. There is no fee for attending this webcast and it will be recorded and made freely available on ARL’s YouTube channel .

The LibQUAL+® Webcast kicks off the 2012 ARL Statistics & Assessment Webcast Series. For more information on the other events in the series, please view our press release .

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+® is on the Web at http://www.libqual.org/ .

The Association of Research Libraries (ARL) is a nonprofit organization of 126 research libraries in the US and Canada. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/ .

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