We're getting closer to the end of Season 3 and we're thrilled to be exploring new topics with Hemanth Gorur, Vice President Consulting Services at CGI.

CHEYENNE, WYOMING, UNITED STATES, October 28, 2022 /EINPresswire.com/ -- Join us for a new episode with Hemanth Gorur, Vice President Consulting Services at CGI - a company providing information technology and business process services. Hemanth started his career with CGI as a developer in India in 2021 and has worked in various roles within CGI focusing exclusively on the banking industry.

CGI is one of the leading providers in IT and business consulting services with over 88 000 consultants working in 400 offices worldwide. Part of their DNA is putting the client at the center of everything and focus on the holistic digital transformation capability. Their approach is looking for problems that can be solved by bringing the trifecta (people, process, technology) to solve that given business problem. This is how they differentiate on the market, the way they think, operate and engage.

Episode 9 from Season 3 of First Contact Podcast was a great conversation around Hemanth’s story and the journey through CGI’s evolution, seeing that their core values have stayed the same: addressing the ‘so what’ factor and only building solutions to solve problems.
Christian and Hemanth also talked about the ecosystem and a holistic approach to realizing that the industry, the customer, or even a pandemic has forced change both into how you can do and scale things faster – from a compliance standpoint, all the way to the customer journey.

After starting his career as a developer in India in 2021 and worked in various roles within CGI, Hemanth is currently focused on transforming the lending eco-system specifically focused on smarter delinquency management in collections space. He drives his transformation vision focusing heavily on bringing people, process and technology to address the “so what” not just the what/how.

He is based out of steelers nation / Pittsburgh . When he is not solving banking problems, he enjoys spending time with his family and enjoys(!) his love-hate relationship with golf on the golf course.

We're getting closer to the end of Season 3 and we're thrilled to be exploring these topics with Hemanth Gorur:

-Digitalization: CGI's Approach to Tech and Clients
-The focus on event-driven journey orchestration
-Breaking down silos with secure cloud strategies
-Digital Transformation Is About Customer Self-Service
-Understanding your customer: Omnichannel vs Optichannel
-The future is a collaborative ecosystem
-Regulatory changes 20 years ago until now, from a tech standpoint

About NobelBiz:

NobelBiz is a Contact Center software and voice carrier provider that has grown to serve Contact Centers globally.

Being more an extension of its clients' services rather than a direct vendor, the company combines multiple carrier systems into a single unified network with worldwide backups. NobelBiz also offers advanced Omnichannel software solutions that handle text (email, webchat, SMS), social media, and voice in a single, easy-to-use interface.

The NobelBiz webinar series aims to deliver monthly information-rich episodes that can teach you how to improve your Contact Center business.

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Please email us at mirela.otea@nobelbiz.com, and let's set up a meeting!

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CGI is one of the leading providers in IT and business consulting services with over 88 000 consultants working in 400 offices worldwide.