June 27, 2011, in New Orleans, LA

Washington DC—The Association of Research Libraries (ARL) Statistics and Assessment Program is offering a workshop entitled Basic Skills for Analyzing Library Service Quality Assessment Data. This workshop will provide basic skills for the quantitative analysis (both statistical and graphical) of library service quality assessment data. Prior to the workshop, the program will host a LibQUAL+® Share Fair at the same location. Registration to one or both events is welcome.

The Basic Skills workshop will cover the following topics:

Service Quality Assessment in the Context of the Modern Research Library
Are the Data Trustworthy?: Score Reliability
Some Statistical and Graphical Score Interpretation Frameworks
Some Basic Statistical and Graphical Tools in Software

The LibQUAL+® Share Fair is a free, informal, science-fair style gathering featuring brief presentations/poster sessions by current and past LibQUAL+® survey participants highlighting examples of quantitative and qualitative analysis available from survey results and marketing ideas. The Share Fair also offers a great opportunity to learn about other institutions' overall LibQUAL+® experience. The event is open to all past, current, and potential LibQUAL+® participants. We are also currently accepting entries for presentations at the Share Fair.

Please visit the links below for more details on the events and to register.

Event Details

2011 LibQUAL+® Share Fair
Date: Monday, June 27, 2011
Time: 8:30 a.m.–10:30 a.m.
Location: New Orleans, LA (venue TBD)
Entry Deadline: May 27, 2011
More Details/Registration: http://www.libqual.org/events/1257 (no fee)

Basic Skills for Analyzing Library Service Quality Assessment Data
Date: Monday, June 27, 2011
Time: 12:00 noon–5:00p.m.
Location: New Orleans, LA (venue TBD)
Entry Deadline: May 27, 2011
More Details/Registration: http://www.libqual.org/events/1219 ($50 fee)

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+® is on the web at http://www.libqual.org/ .

The Association of Research Libraries (ARL) is a nonprofit organization of 126 research libraries in the US and Canada. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/ .

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