May 11, 2010 (FinancialWire) — SoundBite Communications, Inc. (NASDAQ: SDBT) has introduced, a new, real-time, multi-channel fraud resolution solution for card issuing banks.

With SoundBite's Fraud Management Solution, card issuers can design interactive text, voice and email messaging strategies to automate card fraud resolution in a highly efficient and cost-effective manner. SoundBite's Real-Time Fraud Module, a key element of the FMS, enables card issuers to integrate with any fraud detection or case management system. This integration triggers immediate multi-channel cardholder communications to accelerate card fraud resolution. A leading global issuing bank recently completed the deployment of SoundBite FMS with integration to a leading fraud detection system.

When the card issuer's fraud detection engine detects potential fraud it could automatically trigger SoundBite's multi-channel platform to send a text message to the cardholder's mobile phone. The cardholder can approve the transaction with a simple text message response and SoundBite updates the account status in real-time. In the event the cardholder refutes the transaction, SoundBite will immediately connect the cardholder to a fraud specialist. This approach would quickly, and cost-effectively, resolve the issue and prevent additional fraudulent transactions.

SoundBite Communications is a provider of on-demand, multi-channel proactive customer communications solutions.

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