April 30, 2010 (FinancialWire) — Informatica Corp. (NASDAQ: INFA) announced new customer support offerings and proactive support capabilities as part of the Informatica Global Customer Support Program.

Informatica has configured its suite of customer support options to align closely with today's increasingly challenging and diverse data integration project types. The additional services will be bundled into existing programs further accelerating customer time-to-value, reducing cost-of-ownership and helping ensure ongoing project success.

There are three tiers of customer support tailored to the full continuum of project requirements:

 * Standard Support designed for single project environments where data latency is less important, such as batch data integration;

 * Enterprise Support for more diverse, demanding, analytical, real-time and operational data integration environments; and

 * Mission Critical Support for organizations with multiple operational integration projects, including real-time functionality.

The Enterprise Support and Mission Critical Support tiers both incorporate a new set of support features geared to the growing number of more complex, lower latency and multi-project environments. They add a wide range of services including Extended Version Support, Continued Response Service Level Agreements, Simplified On-line Escalation and Free eLearning to the new revolutionary Informatica Support Console. The new offerings enable a new level in proactive support.

The Informatica Support Console can be used to proactively and remotely manage and monitor a customer's Informatica Platform implementations through a single interactive interface.

With customer support a key driver of customer satisfaction across the IT industry, Informatica Global Customer Support has won numerous recent awards, including the 2009 Stevie Award for "Best Use of Technology in Customer Service," "Rated Outstanding" certification from the Service & Support Professionals Association, and top marks in Customer Loyalty for the fourth consecutive year in the 2009 Data Integration Customer Satisfaction survey conducted by independent research firm TNS.

Informatica Corp. (NASDAQ: INFA) is an independent provider of data integration software.

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