Despite a great product, businesses and suppliers suffer from inconsistent Blackberry(TM) support that is often slow and frustratingly under-resourced. MobileGuy.co.uk aims to change this by offering high quality nationwide support that is fast and effici

PRESS DISPENSARY - Wednesday, Nov 25, 2009 - Without a doubt, Blackberry is the phone of choice for a great many businesses across the UK, not least because of its integration into a company’s IT infrastructure using the Blackberry Enterprise Server. But despite a great product, businesses and their suppliers suffer from inconsistent support that is often slow and frustratingly under-resourced. MobileGuy.co.uk aims to change this by offering high quality nationwide support that is fast and efficient, minimising phone time and demolishing downtime without breaking the client’s bank.

MobileGuy is a mobile data service company that provides BlackBerry® server software installations, mobile data support contracts and mobile data consultancy. It delivers its services to government departments (requiring the highest level of security), international PLCs and small businesses alike. It is also the provider behind several leading IT and telecoms companies that use the MobileGuy partner program to offer services under their own brand.

“The problem for many businesses is that the traditional telecoms and IT channels don’t have access to the right resources when it comes to supporting Blackberry,” says Simon Minshall, technical director of MobileGuy, “and those that do can pay a high price.”

Minshall continues: “One worry for many businesses is the day-to-day frustration and loss of productivity that comes when a simple support call turns into a time-wasting escalation from call centre staff through several levels of gatekeeper before reaching someone who actually knows what they’re talking about. As customers get passed from department to department, a fix for a business-critical issue can turn from hours into days.”

MobileGuy’s response is to offer its customers direct access to technical specialists for fast query resolution, prompt site visits from engineers all qualified to BCSE (BlackBerry® Certified Support Engineer) and MCSE (Microsoft Certified Systems Engineer) status, qualified SLAs (Service Level Agreements) on mobile data support contracts and the backing of an organisation that specialises in Blackberry.

MobileGuy also boasts CESG status, which allows it access to Government sites in order to perform mobile data installation services which conform to Government best practice and procedures.

And MobileGuy has one other important differentiator: realistic pricing on support contracts that can be up to 75% lower than other established suppliers.

The MobileGuy service is available directly to businesses but is also offered on a partner/white label basis to the IT and telecoms channel.

“The fact that we’re an independent, full service Blackberry specialist is a huge benefit to our channel partners,” explains Minshall. “It means they can offer their customers one standard of joined-up service instead of juggling three or four different providers who all have different procedures and service levels.

“Add that to our fast turnaround on queries, coupled with our pricing, and the MobileGuy.co.uk benefits to channel partners are unrivalled.”

To help promote its channel benefits, MobileGuy is offering a free Blackberry server health check to all the customers of any business partner who signs up.

Notes for editors

MobileGuy.co.uk Limited is a BlackBerry® Mobile data consultancy and support business. MobileGuy provides fully qualified SLAs on mobile data support contracts, along with technical consultancy and installation services via the IT and telecoms channel.

Based in Birmingham, MobileGuy.co.uk Ltd was founded by technical director Simon Minshall who has more than eight years of experience supporting mobile data solutions to a wide range of businesses, industries and public sector organisations.

MobileGuy services include:

• Blackberry Server installation, onsite or remote

• BlackBerry administration training

• Mobile data device configuration and set up with end user training

• Mobile data support contracts including system health checks

• Mobile data consultancy

• CRM integration on to mobile data devices

• Mobile data IT policy advice

• Qualified SLAs on mobile data support contracts

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