The State of Maryland makes a customer service promise: every state agency pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.
Maryland Department of Natural Resources Secretary Jeannie Haddaway-Riccio has recognized several department employees for their dedication to this promise. These individuals were identified by ratings and responses on customer service surveys, feedback from the public they serve, and input from department leadership and colleagues.
CUSTOMER SERVICE HEROES: Individuals identified by constituents for going above and beyond the call
Sarah Lane – Innovative Technology Coordinator, Chesapeake and Coastal Service Sandi Pepe – Program Administrator, Waterway Improvement and Infrastructure, Chesapeake and Coastal Service Bob Sadzinski – Manager, Power Plant Research Program, Resource Assessment Service Bhaskar Subramanian – Chief, Shoreline Conservation Service, Chesapeake and Coastal Service
REGULAR POSITIVE FEEDBACK: As tabulated by online and email surveys returned by customers Marie Myers – Centreville Service Center Manager, Licensing and Registration Service William Ramsey – LRS Tech, Licensing and Registration Service Kerry Wixted – Education and Outreach Specialist, Wildlife and Heritage Service
UNSUNG HEROES: Those recognized by their peers and supervisors, often doing behind-the-scenes work to support the mission Caroline Asher – Deputy Director, Human Resources Matt Ashton – Stream Assessment Section Head, Resource Assessment Service Fred Banks – Director of Youth Conservation Programs, Maryland Park Service Robert Bender – Manager, Facilities and Supportive Services Alyssa Cranska – Aquaculture Field Operations Program Coordinator, Fishing and Boating Services Tim D’Adamo – Director of Project Management, DNR Information Technology Service Rama Dilip – Operating Fiscal Officer, Land Acquisition and Planning/Maryland Environmental Trust Paul Genovese – Program Manager, Fishing and Boating Services Lisa Gutierrez – Director, Public Access, Water Trails, and Recreational Planning Program, Chesapeake and Coastal Service Tina Jarvis – Permits Coordinator, Wildlife and Heritage Service Shakira Johnson – Administrative Officer, Natural Resources Police Margie Maccubbin – Deputy Director, Licensing and Registration Service Lauren Moses – Public Information Officer, Natural Resources Police, Office of Communications Stephanie Richards – E-Reporting Program Coordinator, Fishing and Boating Services Scott Romanowski – Administrative Officer, Freshwater Fisheries, Fishing and Boating Services Melissa Scarborough – Adjutant to the Superintendent, Maryland Natural Resources Police Mike Schofield – Forest Manager, Maryland Forest Service Irish Sirmons – Marine Law Enforcement Information Network (MLEIN) Program Manager, Natural Resources Police Scott Stranko – Monitoring and Non-Tidal Assessment (MANTA) Director, Resource Assessment Service Jacqueline Tahsuda – Supervisor of Program Open Space Stateside, Land Acquisition and Planning Donna Welsh – Fiscal Officer, Wildlife and Heritage Service Scott Williams – Inventory Coordinator, Audit and Management Review
Article appears in Vol. 24, No. 2 of the Maryland Natural Resource magazine, spring 2021.
