New statistical report “Global Social CRM Software Market 2019-2025” has been featured by wiseguyreports to its extensive database.

PUNE , MAHARASHTRA , INDIA , September 3, 2019 /EINPresswire.com/ -- The report comprises a host of vital information about the global market, including its historic standings and its past valuation and size. Based on the same, the report further dives into the market to provide a precise estimation of the Social CRM Software Market during the ongoing forecast period, where 2018 is the base year and 2025 is the end of the forecast timeline. Through this report, we aim to aid the leading analysts in the market, industry participants, advertisers, sales experts, industry executives, product managers, and others who are on the lookout for trustworthy and credible information about the Social CRM Software Market
Overview
Social CRM, also known as Social Relationship Management, is basically customer relationship management and engagement tool enabled by communication with consumers through social networking sites, such as Facebook and Twitter.
This tool integrates social media platforms with customer relationship management (CRM) systems, which helps in providing insight into customer interactions with a company, and to boost the quality of customer engagement. Social CRM software makes it possible for brands to communicate with customers using different channel whether by phone, email, text, chat, or social media. Based on these interactions, social CRM software helps companies gather richer, actionable knowledge about customer opinion on their company, and specific products or services.

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The key players covered in this study

NapoleonCat
Zoho CRM
Zendesk
Freshsales
Sprout Social
Insightly
Talkspirit
SeoToaster CRM
Nimble
Agorapulse
Highrise CRM
SugarCRM
Relenta
NABD System
SalesSeek
Sendible
Jive
Yodle
Sage CRM
Infor CRM
Driftrock Flow
Market segmentation

The global social CRM software market can be segmented based upon regions, product type, applications, end-users, and solution types.

The product type provided by Social CRM Software can be-
• Cloud-based
• On the premises

Social CRM software market segmentation by application type:
• Support
• Service
• Marketing
• Sales
• Collaboration

Considering the solution type segmentation, the major solutions provided by social CRM software include-

• Social listening
• Social monitoring
• Social management
• Social mapping
• Social middleware
• Social measurement

Based on the end-user, the market can be segmented into-

• Enterprises (1000+ Users)
• Small and medium business (499-1000 Users)
• Very small enterprise (1-499 Users)

Regional analysis
North America, Europe, Asia (India, China, and Japan), Southeast Asia and Central and South America are the leading regions that contribute to the growth of the social CRM Software market.

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