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Hotwire Communications Modernizes Business Support Systems with Amdocs Platform to Increase Business Agility

Following turnkey Amdocs project, leading U.S. fiber optic technology company now able to quickly introduce new offerings and bundles to better respond to customer needs 

ST. LOUIS, Nov. 08, 2018 (GLOBE NEWSWIRE) -- Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that Hotwire Communications has gone live with an Amdocs platform that consolidates and modernizes its billing, product catalog, customer relationships as well as workforce management operations. Hotwire can introduce attractive new offerings and cross-product bundles and promotions with a much shorter time to market, as well as optimize technician work flows and schedules. As a result, Hotwire can improve its market responsiveness and enhance the white-glove level of customer experience it is committed to providing.

Hotwire offers a rich set of digital high-definition video, data and phone services to multi-tenant communities across key markets in the North and Southeastern United States, as well as enterprise-level services for the commercial and hospitality industries and government institutions. It has engaged with Amdocs for a turnkey project, including the delivery of a comprehensive set of Amdocs software and services, as well as third-party software and all associated hardware requirements. Amdocs will also deliver ongoing maintenance and support services under a five-year agreement.

“Hotwire set out to deliver simple and convenient solutions to customers, and we are continually investing in cutting-edge technologies and solutions to further innovate and improve,” said Kristin Johnson Karp, Founder and CEO of Hotwire Communications. “By replacing multiple systems with the integrated Amdocs platform, we gain the agility to execute faster on new business and marketing strategies, while simplifying operations and improving our cost structure.”

“Hotwire was one of the first service providers in the U.S. to offer television over internet protocol and multi gigabit-speed internet to a variety of unique customer groups, and we are excited to be joining their future-thinking journey,” said Gary Miles, chief marketing officer at Amdocs. “Following the rollout of our platform, Hotwire can now offer even better experiences to customers, strengthening their high-quality brand and growing their subscriber base even further.”

Supporting Resources

About Amdocs

Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators, Amdocs delivers business improvements to drive growth. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.0 billion in fiscal 2018. For more information, visit Amdocs at

Amdocs’ Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2017 filed on December 11, 2017 and our quarterly 6-K form furnished on February 12, May 21 and August 13, 2018.

Media Contacts:

Linda Horiuchi
Amdocs Public Relations
Tel: +1 (646) 581-2568

Jennifer Headley
Hotwire PR for Amdocs
Tel: +1 212 897-2156
E-Mail: or

About Hotwire Communications: Hotwire Communications, the leader in fiber optic technology, has provided fiber-based telecommunication services since 2002.  Headquartered in Ft. Lauderdale, FL with regional offices in Florida, Georgia, North Carolina, and Philadelphia, Hotwire’s footprint currently spans over twenty states and offers a full-suite of services to residential, commercial, hospitality, government, and educational customers. Independently ranked by a number of third party outlets, accolades include PC Magazine’s Fastest ISP of 2017, Fastest ISP in the U.S. by Netflix for six months and running, recipient of the National Cable Television Cooperative’s Innovator Award for its concierge style customer service, and the CableFax Community Service Award for its dedication to local communities. Striving to power the Home of the Future, Hotwire is leading the way by bringing advanced technologies like 4K video and virtual reality into its customer’s homes.
For more information please visit,

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