The company will strengthen their partnership with CA Technologies by showcasing their complete end-to-end lifecycle approach to CA Service Management

SOUTHFIELD, Mich., Nov. 15, 2017 (GLOBE NEWSWIRE) -- Stefanini, a $1B global IT provider and CA Technologies partner, is strengthening their partnership with CA Technologies by showcasing their complete end-to-end lifecycle approach to CA Service Management at CA World ‘17. The event is taking place in Las Vegas, November 13-17, 2017, and Stefanini will be showcasing all of the service capabilities that make them a unique and industry-leading CA partner.

During the event, the attendees who visit Stefanini’s pedestal—221 in the Agile Ops section—have a chance to learn more about how Stefanini will integrate the Sophie cognitive service platform into CA Service Desk Manager (CA SDM) and CA Automic platforms. Similarly, the CA SDM platform is designed to help IT service desk analysts better leverage time with a dynamic experience without fearing limited processes and metrics. CA Automic already offers cloud automation capabilities for the entire CA portfolio, extending its reach across diverse markets.

Stefanini's cognitive service platform, named Sophie, is capable of interacting with human users and systems through a growing set of text and voice interfaces. Through artificial intelligence (AI) algorithms, the solution is specialized in managing service demands on all verticals and is conquering other countries. Any company or corporation can benefit, if it wishes to increase its ability to interact with users through a broader set of channels than a traditional call center, making the process much more dynamic and intuitive.  

"Sophie's integration with CA's industry-leading tools has enabled us to create a robust and highly efficient solution to transform our customers' experience of use," said Paulo Sgroi, account director and sales partner at CA Technologies. According to the executive, joint work between the companies has reached a level of global collaboration, allowing CA and Stefanini to set long-term goals for greater integration of their tools. "The easy integration of Sophie with the SDM platform, and the ability to automate highly complex processes via Sophie/Automic, is singled out as a key benefit of the project," says Sgroi.

End-to-end Lifecycle Approach to CA Service Management

At CA World ’17, Stefanini will be reinforcing their partnership with CA Technologies through their full end-to-end lifecycle approach to CA Service Management. 

With a partnership built around listening and understanding their clients’ specific needs, Stefanini is able to offer the benefit of CA tools. The company provides an extensive set of CA consulting services across multiple products, including CA Service Management, CA IT Asset Management, and CA Client Automation. Additional areas that Stefanini will emphasize at CA World are cognitive solutions, cyber security, UX, managed services and infrastructure.

“We deliver a world-class customer service experience and improve availability while reducing costs for our outsourcing customer by increasing first-call resolution and moving from reactive to proactive support,” said Beth Gebrai, vice president of strategic alliances and innovation at Stefanini.

Stefanini consultants can help clients take full advantage of CA’s powerful solution to automate service support and integrate IT service management with all aspects of the business.

About Stefanini

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries. With more than 24,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

Further information is available on the company’s website, www.stefanini.com.

Editorial Contacts

Vanessa Morais

Vanessa.morais@stefanini.com

+1 248 263.8612