I was a big EA fan for many years, I'm also a PC technitian that many people depend on for advice, i used to recomend EA game, but you have zero help for problems, i think you have lost many customers today, unless you can offer support that is excessable works, i can only advise not buying EA games... Blizzard bends over backwards to help customers, i reccomend you do the same... your games are good, but without reliable support, i cannot advise your products... please improve your support (esspecially phone support) i would love to endorse your products again.