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Published on July 13, 2022 - 15:14 GMT

International Provider Chooses South Africa for its Customer Service Outsourcing Needs

CAPE TOWN, WESTERN CAPE, SOUTH AFRICA, July 13, 2022 /⁨EINPresswire.com⁩/ -- iContact BPO, a leading Business Process Outsourcing (BPO) provider along with BrainCX, a premium customer experience (CX) strategist and digital transformation expert, landed a …

Distribution channels: Business & Economy, Media, Advertising & PR ...
Published on July 13, 2022 - 15:13 GMT

The Great Resignation sees South African BPO providers stepping in to fill the gap

The Great Resignation has seen more than 4.53 million Americans leave their jobs as at the end of November 2021 according to a JOLTS report. JOHANNESBURG, GAUTENG, SOUTH AFRICA, July 13, 2022 /⁨EINPresswire.com⁩/ -- While many factors are driving the …

Distribution channels: Business & Economy, Education ...
Published on May 6, 2022 - 10:11 GMT

Curiosity: A critical future fit skill for the evolved world of work

Unpacking ‘curiosity’ as one of the 15 ‘future fit skills’ that are critical to being relevant and competent, if not advanced, in the future of work. JOHANNESBURG, GAUTENG, SOUTH AFRICA, May 6, 2022 /⁨EINPresswire.com⁩/ -- “We live in an ever-changing …

Distribution channels: Business & Economy, Culture, Society & Lifestyle ...
Published on April 18, 2022 - 13:41 GMT

Impact Sourcing – the power to tackle crushing youth unemployment and halt South Africa’s ticking time bomb

Impact Sourcing provides a desperately needed social compact for South African businesses to tackle youth unemployment JOHANNESBURG, GAUTENG, SOUTH AFRICA, April 18, 2022 /⁨EINPresswire.com⁩/ -- South Africa’s unemployment statistics are wrenching, with …

Distribution channels: Building & Construction Industry, Business & Economy ...
Published on April 18, 2022 - 13:22 GMT

Millions of South Africans are drowning in debt and have no plan to break the debt spiral

JOHANNESBURG, GAUTENG, SOUTH AFRICA, April 18, 2022 /⁨EINPresswire.com⁩/ -- In an environment of rising interest rates, declining monthly household incomes, growing inflation and the highest fuel prices we have ever faced in our history, South Africans are …

Distribution channels: Banking, Finance & Investment Industry, Business & Economy ...
Published on April 18, 2022 - 12:22 GMT

Leverage your customer contact center data as a fundamental CX differentiator

Your customer service contact center should be the hub of your customer service strategy and design. JOHANNESBURG, GAUTENG, SOUTH AFRICA, April 18, 2022 /⁨EINPresswire.com⁩/ -- Your customer service contact center should be the hub of your customer …

Distribution channels: Business & Economy, Media, Advertising & PR ...
Published on April 7, 2022 - 10:07 GMT

South Africa’s BPO sector rides wave of global business recovery and reconfigured post-pandemic business models

The consequences of the pandemic have affected business and markets all over the world, and at the same, it has reshaped business and outsourcing trends. JOHANNESBURG, GAUTENG, SOUTH AFRICA, April 7, 2022 /⁨EINPresswire.com⁩/ -- Aspects such as geographic …

Distribution channels: Business & Economy, Media, Advertising & PR ...
Published on November 16, 2021 - 13:59 GMT

Pandemic moves role of MedTech sector front and centre

SAMED conference focuses on growing Medtech post-Pandemic and identifies the key role SA’s medtech sector can play in economic recovery. JOHANNESBURG, GAUTENG, SOUTH AFRICA, November 16, 2021 /⁨EINPresswire.com⁩/ -- SAMED’s annual conference which took …

Distribution channels: Healthcare & Pharmaceuticals Industry, Manufacturing ...
Published on November 11, 2021 - 13:33 GMT

South Africa’s BPO sector rides wave of global business recovery and reconfigured post-pandemic business models

The consequences of the pandemic have affected business and markets all over the world, and at the same, it has reshaped business and outsourcing trends. JOHANNESBURG, GAUTENG, SOUTH AFRICA, November 11, 2021 /⁨EINPresswire.com⁩/ -- Aspects such as …

Distribution channels: Business & Economy, Insurance Industry ...
Published on October 26, 2021 - 15:48 GMT

Tolerance of Ambiguity: A critical future fit skill for the evolved world of work

Dr Eric Albertini unpacks ‘Tolerance of Ambiguity’ as one of 15 future fit skills critical to being relevant and advanced in the future of work. JOHANNESBURG, SOUTH AFRICA, October 26, 2021 /⁨EINPresswire.com⁩/ -- “Tolerance of Ambiguity” (TOA) refers …

Distribution channels: Business & Economy, Culture, Society & Lifestyle ...
Published on October 26, 2021 - 15:12 GMT

South Africa BPO providers ready to support UK energy sector in a time of unprecedented crisis

JOHANNESBURG, SOUTH AFRICA, October 26, 2021 /⁨EINPresswire.com⁩/ -- As the UK faces an unprecedented energy crisis and as more energy suppliers collapse, the energy regulator is challenged with finding new suppliers for affected customers. This could …

Distribution channels: Building & Construction Industry, Business & Economy ...
Published on October 8, 2021 - 16:08 GMT

IEB’s International Secondary Certificate launches in Namibia, Eswatini and Mozambique

Independent Schools now have access to the IEB’s school leaving qualification after a change in the South African regulatory framework for the NSC JOHANNESBURG, SOUTH AFRICA, October 8, 2021 /⁨EINPresswire.com⁩/ -- The Independent Examinations Board (IEB) …

Distribution channels: Culture, Society & Lifestyle, Education ...
Published on September 10, 2021 - 12:26 GMT

15 Critical Skills to Master for the Future World of Work

Opinion by Dr Eric Albertini, Future Fit Academy JOHANNESBURG, GP, SOUTH AFRICA, September 10, 2021 /⁨EINPresswire.com⁩/ -- Ask anyone what the crucial skills are to compete in the future world of work, and they’re likely to rattle off a list of …

Distribution channels: Business & Economy, Culture, Society & Lifestyle ...
Published on September 8, 2021 - 18:57 GMT

Digital transformation drives move to business process outsourcing as companies look to recovery in their core business

Digital transformation is forcing companies to change their business models and adapt to the new market reality. JOHANNESBURG, GAUTENG, SOUTH AFRICA, September 8, 2021 /⁨EINPresswire.com⁩/ -- This transformation is being driven by customers and the impact …

Distribution channels: Business & Economy, IT Industry ...
Published on August 2, 2021 - 23:25 GMT

Key considerations in selecting a collections partner for your business

The right collections partner can work wonders for your cash flow, provisioning and actually enhance your brand’s reputation. JOHANNESBURG, GAUTENG, SOUTH AFRICA, August 3, 2021 /⁨EINPresswire.com⁩/ -- Levels of consumer and business financial distress …

Distribution channels: Banking, Finance & Investment Industry, Business & Economy ...
Published on August 2, 2021 - 10:23 GMT

South Africa’s BPO sector surges on the back of global recovery

SA’s BPO sector is one of the country’s fastest growing exports and is well positioned for growth, investment and job creation. JOHANNESBURG, GAUTENG, SOUTH AFRICA, August 2, 2021 /⁨EINPresswire.com⁩/ -- As world economies drive their COVID recovery plans …

Distribution channels: Business & Economy, International Organizations ...
Published on May 6, 2021 - 12:24 GMT

Embracing Impact Sourcing in the Global Business Services Sector

JOHANNESBURG, SOUTH AFRICA, May 6, 2021 /⁨EINPresswire.com⁩/ -- With South Africa nominated best offshore CX delivery location in 2021 in the Ryan Strategic Advisory BPO Omnibus Survey, its Business Process Outsourcing (BPO) industry has been given a …

Distribution channels: Banking, Finance & Investment Industry, Business & Economy ...