ISO/IEC 20000-2:2012 enables effective deployment of an IT service management system
/EINPresswire.com/ IT Governance Ltd, the one-stop-shop for a comprehensive range of ITIL, ISO/IEC 20000 and ITSM resources, is advising service providers that adoption of the ISO/IEC 20000-1:2011 standard will help them retain existing customers and win …