The Rise of Unified Communications Market: How UC is Revolutionizing Customer Service and Experience | Unify GmbH, Poly
CALIFORNIA, UNITED STATES, May 9, 2023 /EINPresswire.com/ -- Description
New Research Study ""Unified Communications - A Global and Regional Market Analysis: Focus on Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges and Investment Opportunities) Size, Share and Outlook - Analysis and Forecast, 2023-2030"" has been added to Coherent Market insight
The unified communications market is a rapidly growing sector that deals with integrating various communication technologies and tools to provide a unified platform for seamless communication. This market includes various products and applications such as voice over internet protocol (VoIP), video conferencing, messaging, and presence technology, among others. The use of these tools is aimed at improving communication and collaboration among employees, partners, and customers in an organization.
According to our latest study, The global unified communications market size is estimated to be valued at US$ 73.24 Billion in 2022 and is expected to exhibit a CAGR of 15.06% between 2023 and 2030.
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๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐ข๐๐ฒ๐ฟ๐๐ถ๐ฒ๐: Unified communication products can be segmented into two categories: on-premise and cloud-based. On-premise solutions require a significant upfront investment in infrastructure, hardware, and software, while cloud-based solutions offer a pay-per-use model and can be easily accessed from any device with an internet connection. The use of cloud-based solutions is rapidly increasing due to their lower costs, scalability, and ease of use.
๐๐ถ๐ด๐ต๐น๐ถ๐ด๐ต๐๐ ๐ผ๐ณ ๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐ฎ๐ป๐ฑ ๐๐ฝ๐ฝ๐น๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป ๐ฆ๐ฒ๐ด๐บ๐ฒ๐ป๐๐: The major application segments of unified communications include education, healthcare, government, BFSI, IT & telecom, and retail. In terms of products, the market can be segmented into software, services, and hardware. The software segment dominates the market due to its low cost of deployment and ease of use.
๐๐ผ๐บ๐ฝ๐ฒ๐๐ถ๐๐ถ๐ผ๐ป ๐ฏ๐ ๐๐ผ๐บ๐ฝ๐ฎ๐ป๐: The unified communications market is highly competitive, with a large number of players competing for market share. The major players in the market include Alcatel-Lucent Enterprise, Avaya Inc., NEC Corporation, Cisco System Inc., IBM Corporation, Microsoft Corporation, Mitel Networks Corp., Poly (Plantronics Inc.), Unify GmbH & Co. KG, and Verizon Communications Inc.
๐ฃ๐ฟ๐ถ๐ฐ๐ฒ ๐ฏ๐ ๐๐ผ๐บ๐ฝ๐ฎ๐ป๐: Pricing in the unified communications market varies based on the product and application segment. On-premise solutions are generally more expensive than cloud-based solutions. Microsoft and Cisco are two of the major players in the market that offer both on-premise and cloud-based solutions.
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๐๐๐ฏ๐๐ง๐ฎ๐ ๐๐ฒ ๐๐จ๐ฆ๐ฉ๐๐ง๐ฒ: Microsoft is the leading player in the unified communications market, with a revenue of over $30 billion in 2020. Other major players in the market include Cisco, IBM, and Avaya.
๐๐๐ฅ๐๐ฌ ๐๐ฒ ๐๐จ๐ฆ๐ฉ๐๐ง๐ฒ: Microsoft and Cisco are the top-selling companies in the unified communications market, with a combined market share of over 50%.
๐๐๐ซ๐ค๐๐ญ ๐๐ก๐๐ซ๐ ๐๐ฒ ๐๐จ๐ฆ๐ฉ๐๐ง๐ฒ: Microsoft leads the unified communications market with a market share of over 35%. Cisco follows closely with a market share of around 20%. The rest of the market is shared among other players.
๐๐๐ซ๐ค๐๐ญ ๐๐๐ญ๐: The global unified communications market is expected to grow at a compound annual growth rate (CAGR) of around 15.06% between 2023 and 2030. This growth can be attributed to the increasing adoption of cloud-based solutions and the growing need for seamless communication and collaboration in organizations.
๐๐จ๐ฆ๐ฉ๐๐ญ๐ข๐ญ๐ข๐ฏ๐ ๐๐ข๐ญ๐ฎ๐๐ญ๐ข๐จ๐ง๐ฌ ๐๐๐ง๐๐ฌ๐๐๐ฉ๐ ๐๐ง๐ ๐๐๐ญ๐๐ฌ๐ญ ๐๐ซ๐๐ง๐๐ฌ: The unified communications market is witnessing several trends, including the increasing adoption of cloud-based solutions, the rise of artificial intelligence and machine learning, and the growing demand for integrated communication solutions. Companies are also focusing on strategic partnerships, mergers, and acquisitions to expand their market presence.
๐๐๐ซ๐ ๐๐ซ, ๐๐ฑ๐ฉ๐๐ง๐ฌ๐ข๐จ๐ง, ๐๐๐ช๐ฎ๐ข๐ฌ๐ข๐ญ๐ข๐จ๐ง, ๐๐ง๐ ๐๐๐ซ๐ค๐๐ญ ๐๐ก๐๐ซ๐๐ฌ ๐จ๐ ๐๐จ๐ฉ ๐๐จ๐ฆ๐ฉ๐๐ง๐ข๐๐ฌ: Microsoft has made several acquisitions in the unified communications market, including the acquisition of Skype and LinkedIn. Cisco has also acquired several companies, including BroadSoft and Voicea, to expand its unified communications offerings.
๐๐จ๐ฆ๐ฉ๐๐ง๐ฒ ๐๐ซ๐จ๐๐ข๐ฅ๐๐ฌ ๐๐ง๐ ๐๐๐ฅ๐๐ฌ ๐๐๐ญ๐: Microsoft is the leading player in the unified communications market, offering a range of cloud-based and on-premise solutions, including Microsoft Teams and Skype for Business. Cisco offers a range of solutions, including Webex and Cisco Unified Communications Manager.
๐๐๐ซ๐ค๐๐ญ ๐๐ญ๐๐ญ๐ฎ๐ฌ ๐๐ง๐ ๐๐ฎ๐ญ๐ฅ๐จ๐จ๐ค ๐๐ฒ ๐๐๐ ๐ข๐จ๐ง, ๐๐ฉ๐ฉ๐ฅ๐ข๐๐๐ญ๐ข๐จ๐ง, ๐จ๐ซ ๐๐ง๐ ๐๐ฌ๐๐ซ: North America dominates the unified communications market, followed by Europe and Asia Pacific. The BFSI and IT & telecom sectors are the major end-users of unified communications solutions. The market is expected to continue its growth trajectory in the coming years, driven by the increasing adoption of cloud-based solutions
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Frequently Asked Questions (FAQs):
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