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Growing use of text and speech analysis is a key factor driving contact center analytics market revenue growth

VANCOUVER, BRITISH COLUMBIA, CANADA, January 17, 2023 /EINPresswire.com/ -- The Global Contact Center Analytics Market report assesses the historical and current data along with a thorough analysis of the market dynamics. The report also sheds light on the significant market growth driving and restraining factors that are anticipated to influence the market growth through the forecast period. The report focuses on potential growth opportunities and limitations the prominent players of the industry might face during the entirety of the forecast timeline.
Contact center analytics involves the use of data and technology to analyze and optimize the performance of a contact center. One aspect of contact center analytics is the use of text and speech analysis to better understand customer interactions and identify areas for improvement. Text and speech analysis can be used in a number of ways in a contact center setting. For example, it can be used to automatically transcribe and analyze customer phone calls or chat transcripts, allowing contact center managers to identify trends and patterns in customer interactions. This can be useful for identifying common customer complaints or issues, as well as identifying opportunities for improving the customer experience. Text and speech analysis can also be used to monitor and evaluate the performance of contact center agents.
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In addition, the rising adoption of call center automation with self-service tools is creating high demand for contact center analytics solutions. The adoption of call center automation with self-service tools can offer a number of benefits for both organizations and customers. For organizations, it can help to reduce the workload of contact center agents, allowing them to focus on more complex or high-priority tasks. It can also help to improve the efficiency and speed of customer interactions, as self-service tools can often provide immediate assistance or resolution to customer inquiries. For customers, self-service tools can provide a convenient and easy way to get the information or assistance they need without having to wait on hold or speak with an agent. This can improve the overall customer experience and increase customer satisfaction.
The report further studies the key companies operating in the industry and their company profiles, product portfolio, expansion strategies, and strategic alliances such as mergers and acquisitions, collaborations, and joint ventures, among others. It also offers insights into their market reach and global position, along with highlights about their achievements and financial standings.
Key companies operating in the Contact Center Analytics market include:
Medtronic, Stryker, Koninklijke Philips N.V., Asahi Kasei Corporation, Boston Scientific Corporation, Abbott, MicroPort Scientific Corporation, Nihon Kohden Corporation, Biotronik, and CU Medical Systems, Inc.
Emergen Research has segmented the Contact Center Analytics market on the basis of product, installation, application, and region:
Component method Outlook (Revenue, USD Billion; 2019-2030)
Solution
Cross-channel Analytics
Predictive Analytics
Performance Analytics
Text Analytics
Speech Analytics
Desktop Analytics
Service
Integration & Deployment
Training & Consulting
Support & Maintenance
Managed Services
Deployment Outlook (Revenue, USD Billion; 2019-2030)
Cloud
On-Premises
Organization Size Outlook (Revenue, USD Billion; 2019-2030)
Large Enterprises
Small & Medium Enterprises
Application Size Outlook (Revenue, USD Billion; 2019-2030)
Automatic Call Distributor
Log Management
Customer Experience Management
Risk & Compliance Management
Real-time Monitoring & Reporting
Workforce Optimization
Others
End-Use Outlook (Revenue, USD Billion; 2019-2030)
BFSI
Government and Defense
Retail and Consumer Goods
IT and Telecom
Healthcare
Travel and Hospitality
Others
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Regional Analysis:
The report further examines the market in the key regions of the world with regard to production and consumption patterns, import/export, supply and demand ratio, revenue generation, market share and size, and presence of prominent players in the regions. The report also covers the expansion plans undertaken by companies in the regions under the regional analysis section.
Key regions in the market include:
North America
U.S.
Canada
Europe
U.K.
Italy
Germany
France
Rest of EU
Asia Pacific
India
Japan
China
South Korea
Australia
Rest of APAC
Latin America
Chile
Brazil
Argentina
Rest of Latin America
Middle East & Africa
Saudi Arabia
U.A.E.
South Africa
Rest of MEA
Key Questions Addressed in the Report:
Who are the leading players in the Contact Center Analytics industry?
Which region is expected to dominate the market in the coming years?
What are the key applications of Contact Center Analytics?
Which segment is expected to garner traction during the coming years?
What are the key strategies adopted by leading players in the market?
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Thank you for reading the report. The report can be customized as per the requirements of the clients. For further information or query about customization, please reach out to us, and we will offer you the report best suited for your needs.
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