Contact Center-as-a-Service Market Trends, Regional Outlook and Worldwide Demand in 2030 | Emergen Research
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Contact Center-as-a-Service Market Size – USD 3.91 Billion in 2021, Market Growth – at a CAGR of 18.0%
VANCOUER, BC, CANADA, June 2, 2022 /EINPresswire.com/ -- The global CCaaS market size reached USD 3.91 Billion in 2021 and is expected to register a revenue CAGR of 18.0% during the forecast period, according to latest analysis by Emergen Research. Increasing requirement for improved and seamless end-to-end customer experience is a key factor driving market revenue growth. Rapid adoption of cloud-based contact centers and increasing integration of Application Programming Interface (API) enabling centralization of data for easy access are some of the major factors contributing to the rapid demand for CCaaS solutions. Provision of omnichannel communication and implementation of digital technologies such as artificial intelligence enables centralization of every customer interaction which provides a competitive edge to enterprises.
Increasing requirement for improved and seamless end-to-end customer experience is a key factor driving Contact Center-as-a-Service (CCaaS) market revenue growth. echnologies such as self-service, chatbots, and automated routing enable companies to serve more customers efficiently and cost-effectively. Integration of email, mobile, social media, and real-time chat with CCaaS solutions into a unified platform offers proper tracking of information and the journey of the customer thereby allowing seamless interaction. According to research, 68% of customers are annoyed when their call is transferred between departments.
𝐀𝐜𝐜𝐞𝐬𝐬 𝐒𝐚𝐦𝐩𝐥𝐞 𝐑𝐞𝐩𝐨𝐫𝐭 @ https://www.emergenresearch.com/request-sample/1012
This comprehensive study provides various aspects of business such as important definition, end use and total revenue generated across various regions. Besides this, researchers behind this study put in vigilant and persistent effort to keep a proximate attention on top performers of Contact Center-as-a-Service Market industry. Import and export, demand and supply, gross margin, supply chain management and distribution channel are the other aspects examined during the research.
𝐒𝐚𝐦𝐩𝐥𝐞 𝐑𝐞𝐩𝐨𝐫𝐭𝐬 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐬 :
Contact Center-as-a-Service Market Size & Share Estimation and Forecast
Contact Center-as-a-Service Market Intelligence & Market Opportunity Assessment
Competitor Benchmarking
Competitive Landscape Study
Extensive market scope covering all major offerings in the ecosystem
In-depth analysis for all the countries covered in each report
Current and upcoming trends impact analysis
𝐒𝐨𝐦𝐞 𝐊𝐞𝐲 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬 𝐟𝐫𝐨𝐦 𝐭𝐡𝐞 𝐑𝐞𝐩𝐨𝐫𝐭 :
Automatic call distribution segment accounted for a significantly large revenue share in 2021. Automatic call distribution offers excellent handling of large volumes of inbound calls and easy routing of calls in the least amount of time possible. Features such as call queuing and voicemail improve the efficiency of agents, which are contributing to higher customer satisfaction and better customer experience as well. Moreover, integration with other tools such as IVR makes customer support operations simple and efficient, hence driving demand for automatic call distribution in large and small & medium enterprises.
Large enterprises segment accounted for the largest revenue share in the CCaaS market in 2021. Rising demand for the handling of a large volume of customer databases and maintenance of business operations for efficiency are a few of the key factors contributing to the surge in demand for CCaaS in large enterprises.
No requirement of hardware installation resulting in low maintenance cost and less investment in IT infrastructure is boosting demand for cloud-based CCaaS solutions in both large and small & medium enterprises. Support across various channels, reduced waiting time and easy access to data are contributing to the rapid adoption of CCaaS in large enterprises as it increases customer satisfaction and customer loyalty.
𝐍𝐞𝐞𝐝 𝐌𝐨𝐫𝐞 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧? 𝐈𝐧𝐪𝐮𝐢𝐫𝐞 𝐌𝐨𝐫𝐞 𝐀𝐛𝐨𝐮𝐭 𝐓𝐡𝐢𝐬 𝐑𝐞𝐩𝐨𝐫𝐭 𝐁𝐞𝐟𝐨𝐫𝐞 𝐏𝐮𝐫𝐜𝐡𝐚𝐬𝐞 @ https://www.emergenresearch.com/industry-report/contact-center-as-a-service-market
This research allows the business owners/individuals/ stakeholders to collect decisive information about market segmentation based on product category, usage and sale volume across the various geographical regions. Business stakeholders can prepare effective expansion plan by using the statistics on market share, size and the growth rate discussed in the report.
𝐒𝐨𝐦𝐞 𝐦𝐚𝐣𝐨𝐫 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐢𝐧 𝐭𝐡𝐞 𝐠𝐥𝐨𝐛𝐚𝐥 𝐦𝐚𝐫𝐤𝐞𝐭 𝐫𝐞𝐩𝐨𝐫𝐭 𝐢𝐧𝐜𝐥𝐮𝐝𝐞 :
Alcatel-Lucent Enterprise, Avaya Inc., Cisco Systems, Inc., Enghouse Interactive, Five9, Inc., Genesys, Microsoft, NICE Ltd., SAP, and Atos SE
Segmented the global Contact Center-as-a-Service Market :
𝐄𝐦𝐞𝐫𝐠𝐞𝐧 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐡𝐚𝐬 𝐬𝐞𝐠𝐦𝐞𝐧𝐭𝐞𝐝 𝐭𝐡𝐞 𝐠𝐥𝐨𝐛𝐚𝐥 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫-𝐚𝐬-𝐚-𝐒𝐞𝐫𝐯𝐢𝐜𝐞 (𝐂𝐂𝐚𝐚𝐒) 𝐦𝐚𝐫𝐤𝐞𝐭 𝐨𝐧 𝐭𝐡𝐞 𝐛𝐚𝐬𝐢𝐬 𝐨𝐟 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧, 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐬𝐢𝐳𝐞, 𝐞𝐧𝐝-𝐮𝐬𝐞, 𝐚𝐧𝐝 𝐫𝐞𝐠𝐢𝐨𝐧:
Service Solution Outlook (Revenue, USD Billion; 2019-2030)
Reporting & analytics
Customer collaboration
Automatic call distribution
Multichannel
Computer Telephony Integration (CTI)
Workforce optimization
Interactive Voice Response (IVR)
Others
Enterprise Size Outlook (Revenue, USD Billion; 2019-2030)
Large Enterprises
Small & Medium Enterprises
End-User Outlook (Revenue, USD Billion; 2019-2030)
BFSI
Healthcare
Consumer goods & retail
Government
IT & telecommunications
Travel & hospitality
Others
𝐁𝐮𝐲 𝐍𝐨𝐰 @ https://www.emergenresearch.com/select-license/1012
Geographically, this report studies the key regions, focuses on product sales, value, market share and growth opportunity in these regions, covering:
United States
Europe
China
Japan
Southeast Asia
India
𝐓𝐡𝐢𝐬 𝐑𝐞𝐩𝐨𝐫𝐭 𝐂𝐨𝐧𝐭𝐚𝐢𝐧𝐬 𝐀𝐧𝐬𝐰𝐞𝐫𝐬 𝐓𝐨 𝐓𝐡𝐞 𝐅𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬:
What will the market size and growth rate be in the forecast period?
Which are the recent industry trends that can be implemented to generate additional revenue streams?
What are the significant segments operating in the Contact Center-as-a-Service Market ?
What are projections of the industry considering capacity, production, and production value?
Where will the strategic developments take the industry in the mid to long-term?
How big is the opportunity for the Contact Center-as-a-Service Market ?
How much is the Contact Center-as-a-Service Market worth?
Who are the major players operating in the Contact Center-as-a-Service Market ?
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𝐀𝐛𝐨𝐮𝐭 𝐔𝐬:
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