Brooklyn, NY (MMD Newswire) August 10, 2010 -- Well-established wholesale airline ticket agency PTS Travel revealed today why they still answer the phone.

"Some travelers don't mind spending their time booking their travel online, while others prefer to have personal contact with a real person" says Jack Werdyger, the company's president. "We've decided to continue the way that's worked best for our clients - personal attention and superior customer service."

Just recently a client shared his experience of booking a rental car online. He accidentally booked for the wrong date, and it was very difficult to get to talk to a live person to solve the problem. "We hear those kinds of stories quite a bit", Mr. Werdyger says, "and some people don't mind handling those issues themselves. Most of our clients, however, are too busy to worry about such details. That's why they call us - and that's why we will continue to answer the phone."

"We love the Internet" says Michelle Klein, PTS Vice President of Sales. "Email allows us to stay in touch with clients. But our long-term business philosophy is based on personalized customer service. Clients call us and we handle their travel." The company's employees live by the slogan, Real People - Old-Fashioned Service.

PTS encourages travelers to consider the following reasons for using a local travel agent:

Professional advice: When booking online, the traveler misses out on the advice of an experienced professional. Often times, there is a lot of fine print, restrictions, and limitations that are not obvious. A trained professional travel agent can advise travelers on the various options available to meet their individual requirements.

Customer Service: Sometimes an airline ticket itinerary is not straight-forward. If there is more than one stop, a ticket can get quite complicated. A trained travel agent knows how to structure a multiple-stop ticket and still get the best possible price. When changes have to be made, they can generally be handled with one simple phone call to the travel agent, reducing stress and expenses for travelers.

Personal advocate when something goes wrong: If hotels, car rental agencies or the airlines make mistakes, a personal travel agent will help negotiate a satisfactory resolution, saving clients much time and heartache.

Crafty advertising has attempted to position online travel agencies as providing the lowest-priced tickets. "That's not necessarily true", says Michelle Klein. "Many times we can give the client options that they could never get over the Internet." PTS management spends a lot of time establishing the kind of relationships with airlines that are in the overall best interest of the client. "And it's also important to remember that in the end, the lowest priced ticket isn't always the best deal for the client", adds Mr. Werdyger.

PTS Travel Inc., established in 1969, is a wholesale ticket agency specializing in domestic and international discounted first and business class airline tickets. They can be reached at 1.800.444.1569. For more information, email Jack Werdyger at jack@ptsnow.com, or visit www.ptsnow.com.

Contact:
PTS Travel, Jack Werdyger
1303-53 Street, Suite # 247
Brooklyn, NY 11219
Tel: 1-800-444-1569
Email: jack@ptsnow.com

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