Dublin, Dec. 02, 2019 (GLOBE NEWSWIRE) -- The "The Customer Engagement: Worldwide Forecast 2019-2023" report has been added to ResearchAndMarkets.com's offering.

This report provides forecasts for a communications service provider (CSP) spending on customer engagement software systems and related services for 2019-2023.

It provides details on spending by delivery type, service type, sub-segment and region. The report also provides recommendations for how vendors and CSPs can make use of SaaS-based systems and automation to deliver a rich digital customer experience.

This forecast report provides:

• a detailed, 5-year worldwide forecast for spending in the customer engagement market, split into:
  • four application segments: engagement platforms, sales, marketing, and customer service
  • two delivery types: product-related and professional services
  • four telecoms services: mobile, IoT, consumer fixed and business fixed
  • eight geographical regions: Central and Eastern Europe (CEE), developed Asia-Pacific (DVAP), emerging Asia-Pacific (EMAP), Latin America (LATAM), the Middle East and North Africa (MENA), North America (NA), Sub-Saharan Africa (SSA) and Western Europe (WE).
• an examination of key market drivers and inhibitors, and how they will change during the forecast period
• analysis of the business environment and regional dynamics that will influence the customer care systems market
• a detailed market definition
• recommendations for communications service providers (CSPs) and vendors

For more information about this report visit https://www.researchandmarkets.com/r/fvzu7c

Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research.

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