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Ontario’s top-rated builders earn 2019 Homeowners’ Choice Awards

Recipients recognized for customer service excellence by home buyers

/EIN News/ -- Toronto, April 17, 2019 (GLOBE NEWSWIRE) -- Today Tarion announced its annual Homeowners’ Choice Awards for outstanding builders who received the highest ratings from home buyers across the province. These are the only awards that focus solely on customer service and are based on feedback from homeowners. 

The recipients of the 2019 Homeowners’ Choice Awards are:

        Chris King and Sons Construction Ltd. – Small Volume Category

        Timberland Homes – Medium Volume Category

        Hayhoe Homes – Large Volume Category

        Brookfield Residential – High-Rise Category

In 2017, Tarion introduced a new honour – the Ernest Assaly Award – for an Ontario builder who demonstrates a commitment to building quality and innovation, customer service and community involvement. Similar to a lifetime achievement award, a builder can only receive this recognition once. 

The recipient of the 2019 Ernest Assaly Award is: The Daniels Corporation

“A new home is a place to make memories,” says Tarion President and CEO Howard Bogach, “and a builder has a big role in determining whether a homeowner’s first memories are positive ones. Thanks to their exemplary customer service, this year’s award recipients not only met – but exceeded – expectations and by so doing set an example for others to follow.”

The Homeowners’ Choice Awards are presented annually based on the results of surveys completed by new home buyers from across the province. In 2018, Tarion polled 54,518 new home buyers asking them about their builder’s performance before, during and after they moved into their new home. More than 11,376 homeowners responded and their feedback determined the recipients for outstanding customer service in the four categories.

The Ernest Assaly Award recognizes the highest level of excellence in Ontario home building while honouring the legacy of Ernest Assaly, a highly respected leader in the residential building industry who was Tarion’s first Chair. Only a select number of Ontario builders met the rigorous criteria required to even receive an invitation to make a submission. The recipient of the Ernest Assaly Award is determined by Tarion’s Board of Directors.

“A well built home backed by excellent customer service equals a satisfied homeowner,” says Mr. Bogach. “Through Tarion’s awards program, these happy homeowners are able to recognize their builders for going the extra mile and this helps build confidence in the new home building industry as a whole. We congratulate this year’s recipients for their success in creating a positive home-buying experience that their homeowners are happy to share.”

For the full list of Homeowners’ Choice Awards finalists, click here. For the full list of the Ernest Assaly Award finalists, click here.

Like Tarion on Facebook at or follow us on Twitter @TarionWarranty for more information about the 2019 Homeowners’ Choice Awards.

About Tarion 
For 43 years, Tarion has been enhancing confidence in the new home buying experience. Tarion is a private, not-for-profit corporation that administers the Ontario New Home Warranties Plan Act, and backstops the warranty coverage. We set the standards for builder licensing and after sales service and step in when your builder cannot or will not fulfill their warranty obligations. Since 1976, Ontario’s new home warranty program has registered close to two million homes and paid out hundreds of millions of dollars in warranty claims. Our mandate is to serve the public interest, and is what guides us every day. 


Melanie Kearns
Tarion Warranty Corporation

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