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Stefanini Reinforces Digital Offer Tailored to Retail Industry

The company created solutions to drive digital transformation and improve customer experience to help retailers face the challenges of a new era

SOUTHFIELD, Mich., May 10, 2018 (GLOBE NEWSWIRE) -- Stefanini, a $1B global IT provider, announced today that the company is reinforcing its digital retail offer with a broad portfolio of solutions tailored to help retailers face the challenges of a new era. Many digital shoppers are more in tune with peer connection and engagement and willing to provide feedback, which helps retailers gain intimate insights into how to best provide value and restructure delivery models on a continuous basis.

The confluence of technological advances and changing customer demands is forcing retailers to rethink the mold they originally created, in which they shaped their businesses. Traditional processes of purchasing products—and the whole retail experience in general—have evolved drastically, and the customer is one of the main forces dictating the direction of the path that retailers will take, heavily influenced by digital transformation. “We actively work to enhance the customer experience for our clients through engagement-tailored services, self-checkout and intelligent displays/ATMs, indoor marketing, omnichannel solutions, AR/VR, intelligent delivery and more,” says Carla Ferber, Marketing Vice President at Stefanini North America and Asia Pacific.

Stefanini’s business solutions include digital onboarding, e-commerce, new business consulting, loyalty, online financing and media performance. Cost reduction is also a high priority on Stefanini’s radar of solutions. The company offers content services and document digitization, facial biometrics/image recognition, analytics/big data, CRM and omnichannel services, self-care solutions, automation/RPA, machine intelligence/chatbots, digital auditors, digital replenishment and back-office automation.

A Digital Partnership

The backbone of successful digital transformation is comprised of partnerships. Strong collaboration and co-creation with digital experts, IT technicians, business executives, and customers themselves is necessary for driving significant change in the way retailers respond to the increasing needs of customers.

Big enough to act globally—investing in an innovation ecosystem, while taking customers through the digital journey— Stefanini is also small enough to be customer-centric and flexible to adapt to their individual needs.

About Stefanini

Stefanini ( is a global company with 30 years of experience in the market, investing in a complete innovation ecosystem to meet the main verticals and assist customers in the process of digital transformation. With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation.

Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO).

With a presence in 40 countries, Stefanini was named the fifth most internationalized company, according to the Dom Cabral Foundation ranking of 2017. The corporate global headquarters is located in Sao Paulo, Brazil, with the European headquarters in Brussels and the North American headquarters in metropolitan Detroit.

Further information is available on the company’s website,

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