Designed For Government and Commercial Organizations

FREDERICKSBURG, VIRGINIA, USA, January 25, 2017 /EINPresswire.com/ -- MD Tech Solutions, LLC (MD Tech), a Virginia Based IT Product and Service Firm, is proud to introduce Service Activity Manager (SAM). Activity Management (SAM) provides Clients with an improved Ticketing System for any sized Organization. Out of the box, the Support Desk Lifecycle System will fit most organizations; however, with our incredible Development Staff, we can provide Customization tailored to meet your Agency requirements. The User Interface was Designed for ease of use for Managers, Techies and System Users. Many Features of SAM are found in Higher End Support Desk Systems.

Hosting Options For SAM are Cloud and On Premises:

Tenant Shared provides a Cloud Solution for the SAM System. This Solution is located in our Azure Cloud. This option gives you all the benefits of SAM to include accessibility from anywhere you have Internet Access. Additionally, this is the most inexpensive option.

Tenant Dedicated provides a private Cloud Solution for hosting SAM Solution. This Solution is located in our Azure Cloud. This option not only provides you with all the benefits of SAM to include accessibility from anywhere you have Internet Access, but also provides additional security with having an entire environment dedicated to your Organization.

On Premises provide Onsite Client location for hosting SAM Application. This option is only as secure as the Clients Secured Facility.

Highlights Of SAM
SAM is one of the most powerful Support Desk Systems capable of delivering the following:
• Track System Changes, Incidents, Problems and Requests utilizing a Central System.
• Manage Technicians’ workloads to distribute workload evenly; thus maximizing productivity.
• Permits your Employees to view work completed on Tickets submitted, without impacting your Workforce.
• Easy Friendly Form Assists Technicians with categorizing a Ticket as a Change, Incident, Problem, or Request.
• Link Lists from an External Content (ex: an Asset Database), and Tracks Tickets by tagging them to those Records.
• Track Resolutions to Incidents allowing Technicians to reference a Historical Database, when researching new Incidents.
• Group Incidents collectively as a problem, to work multiple Incidents simultaneously.
• Permits your Workforce to request Equipment Upgrades utilizing a Standardized Process.
• Permits your Helpdesk Manager with access to metrics filtered according to a Date Span.
• Mobile View Ready

“As a Full Service, HUBZone, SWaM, IT Products and Consulting Firm, we pride ourselves on providing Customers with Cost-Effective, Cutting Edge Software “SAM”, “enabling Organizations’ System Users, Techies and Managers Access and Views to Need to Know Information” Lance Durante, President/CEO of MD Tech. SAM Software is the perfect Support Desk Solution for your organization.

SAM is currently available for purchase click Here.

About MD Tech Solutions, LLC
MD Tech Solutions, LLC (MD Tech) is a Product and Service Company providing Project Management Software Solutions to Commercial Clients, as well as the Federal, State, and Local Governments. All products are Enterprise Solutions with focus on improving the processes Agencies utilize to accomplish their goals, while simultaneously saving money. We provide our Clients with Cutting-Edge Technologies, and the “Know-How” to apply them.

For years, MD Tech has provided reliable IT Solutions to Businesses and Agencies in the Washington, DC and Richmond, VA Metropolitan areas. Our Comprehensive Services and Products provide Clients with unique technology solutions customized to meet the specific demands of their Business. Agencies look to our Experts for strategic IT Guidance, Management, and Support eliminating the stresses associated with technology and implementation. This allows Key Players and Decision Makers the ability to concentrate on the most important components of the Agency. MD Tech provides Cost-Efficient Solutions, while accomplishing Critical Managerial Goals.

Contact Us Today for a Solution to assist your Agency/Business with any of our Products and/or Services. With our range of Easy-to-Use Project Management Software, Support Desk Software, and Records Management Solutions, MD Tech is primed to assist your Agency/Business achieve maximum efficiency, eliminating the necessity of Over Priced-Expensive Products requiring Extensive Training.

Lance Durante
MD Tech Solutions
540-371-3725
email us here

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