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Hamilton County Emergency Communications District Successfully Implements TriTech Inform CAD and Mobile System

/ -- SAN DIEGO, CA and CHATTANOOGA, TN--(Marketwired - November 30, 2016) - Hamilton County Emergency Communications District (Hamilton County) in Tennessee successfully implemented Inform CAD and Mobile in November of 2016, the final step in an upgrade of their emergency communications and response technology. The new technologies in place at Hamilton County, TriTech 911 installed in 2014, Inform CAD, and Inform Mobile, provide the County with a modernized communications solution to improve the delivery of services to its citizens.

Key Facts:

  • As a high volume public safety answering point (PSAP), Hamilton County underwent a major technology initiative to become NG911 ready with the implementation of TriTech's 911 call-handling solution. Once the implementation of TriTech 911 was completed, the deployment of TriTech's Inform CAD and Mobile became the natural next step for a complete next generation PSAP solution. With an integrated CAD+911 solution, one of the benefits that Hamilton County call takers will experience includes increased intelligence such as caution notes and call or location history presented to the call taker even before the call is answered.
  • While Hamilton County's previous CAD system was stable, the team wanted to take advantage of new functionality and technologies in the industry. With Inform CAD, dispatchers will have the ability to access security cameras from around the county in the integrated map to receive more information and safeguard first responders. The adoption of Inform Mobile has empowered field personnel with the most up-to-date incident information which also frees up radio traffic. On the horizon, Hamilton County is looking to implement the Automated Secure Alarm Protocol (ASAP) interface to automate the processing of information from alarm companies to get first responders on scene faster.
  • Given the size and scope of their operations, Hamilton County had an aggressive implementation timeline. TriTech's implementation team worked in concert with Hamilton County's project team to deliver Inform CAD and Mobile on time and within budget. The collaboration between both teams throughout the process provided ample opportunities for implementing technical and functional changes to ensure end user acceptance.

Supporting Quotes:
John Stuermer, Executive Director, Hamilton County Emergency Communications District
"In order to continue to provide a premium level of service to our community, it is important to upgrade our technology. We are very excited with the possibilities that our new emergency communications platform, one of the leading solutions in the industry, will provide us in terms of minimizing response times and improving responder safety. The strong partnership between the personnel of Hamilton County and TriTech allowed us to get to this point successfully. There is a learning curve when transitioning to a new system, but I was really impressed with how smooth, technically and functionally, the go-live went. It was a true collaboration that resulted in the smoothest implementation and software go-live that our team has ever experienced.

Only three weeks after the go-live for the new CAD system, Hamilton County experienced a very tragic school bus accident which required a mass response from emergency responders in Hamilton County and surrounding counties. Hamilton County Unified Emergency Communications was able to very effectively manage this major incident without problems using the new CAD and Mobile CAD. This is a great testimony to the stability and functionality of the Inform CAD platform as well as the great training provided to our Telecommunicators by TriTech."

Nasim Golzadeh, Vice President, Operations, TriTech Software Systems
"Successful implementation of our public safety solutions is a very collaborative effort between TriTech and the customer, and Hamilton County has been an excellent partner for us during each implementation. Their IT and operations teams worked very closely with TriTech's team, and showed a tremendous amount of support, engagement, and ownership throughout the process. As they are now operational on the Inform Suite, Hamilton County will be able to leverage the rich layers of information throughout the emergency response and reporting workflow to enhance their delivery of services to their citizens as well as improve the effectiveness of their operations."

About TriTech Software Systems
TriTech revolutionized the public safety industry by becoming one of the first vendors to embed mapping technology into computer-aided dispatch software and to develop one the most sophisticated recommendation algorithms.

Today, TriTech leads the way as the undisputed leader with software that covers every facet within the incident-response workflow, including 9-1-1, computer-aided dispatch, field-based reporting, records management, jail management, analytics and intelligence, patient care reporting, and ambulance billing software. Providing customers with unmatched satisfaction levels and delivering innovative solutions has made TriTech the most trusted partner in public safety software.

Laura Weinhofer
Director of Marketing