New Resource Helps Businesses Choose Solutions that Meet their Needs

CHARLOTTE, N.C., Nov. 01, 2016 (GLOBE NEWSWIRE) -- FairPoint Communications, Inc. (Nasdaq:FRP), a leading provider of advanced communications technology in northern New England, has published a white paper that examines today’s options for contact center solutions. Titled “No Hardware: Making the Case for a Cloud Contact Center,” this new resource summarizes the benefits and challenges of on-premises and cloud-based solutions.

When selecting a contact center solution, businesses must consider several factors. This white paper looks at:

• Cost
• Flexibility
• Scalability
• Control
• Features

“An advanced contact center solution can help provide a modern, scalable, omnichannel customer service experience,” said Greg Ross, FairPoint Vice President of Product Management. “But, before choosing a contact center solution, an organization must carefully consider the deployment model. Our white paper looks at the benefits and challenges of cloud-based and on-premises solutions, and helps businesses choose the option that addresses their short- and long-term requirements.”

To download the new white paper, please visit:  www.Business.FairPoint.com/CloudContactCenter 

About FairPoint Communications, Inc.
FairPoint Communications, Inc. (Nasdaq:FRP) provides advanced data, voice and video technologies to single and multi-site businesses, public and private institutions, consumers, wireless companies and wholesale resellers in 17 states. Leveraging an owned, fiber-based Ethernet network — with more than 21,000 route miles of fiber, including approximately 17,000 route miles of fiber in northern New England — FairPoint has the network coverage, scalable bandwidth and transport capacity to support enhanced applications, including the next generation of mobile and cloud-based communications, such as small cell wireless backhaul technology, voice over IP, data center colocation services, managed services and disaster recovery. For more information, visit www.FairPoint.com.

Media Contact:
Angelynne Beaudry
207-210-3079
aamores@fairpoint.com

Legal Disclaimer:

EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.