Service Relationship Management Platform to Drive Uptime by Speeding Service and Repair at Kenworth Dealerships

/EINPresswire.com/ -- GLEN ALLEN, VA and LAS VEGAS, NV--(Marketwired - October 04, 2016) - Decisiv, Inc., the leading provider of Service Relationship Management (SRM) solutions for commercial assets announced today at the American Trucking Associations Annual Management Conference & Exhibition that its software platform will power the Kenworth TruckTech+ Service Management System.

"We are very excited about supporting Kenworth, their dealers and customers with our industry leading service event management solution," said Dick Hyatt, President and CEO of Decisiv. "Decisiv is the only software solution specifically targeted at revolutionizing the service supply chain of fleets, dealers, call centers, telematics and remote diagnostics providers to help drive uptime and lower total cost of ownership."

Currently, new Kenworth Class 8 trucks are equipped with Kenworth TruckTech+ Remote Diagnostics, which enables fleets to view real-time vehicle health in the PACCAR Solutions portal. Beginning in 2017, Kenworth will expand TruckTech+ and the PACCAR Solutions portal to include a service management system powered by Decisiv, which will allow fleets to monitor the service status for their individual trucks in real-time.

Kenworth TruckTech+ Service Management will also provide detailed chassis information, parts catalogs, service bulletins, parts and service promotions, as well as warranty and repair history to service technicians at Kenworth dealerships, helping them resolve issues more quickly and efficiently.

"TruckTech+ Service Management takes the connected truck to the next level by giving our customers not only visibility to the health of their trucks, but also transparency and real-time information during service events," said Jason Skoog, Kenworth assistant general manager for sales and marketing. "By partnering with Decisiv to develop our Service Management capability within the Kenworth TruckTech+ suite of connected vehicle solutions -- and by providing our dealers' technicians with these industry-leading tools -- Kenworth is applying the latest new technologies to maximize customer uptime."

Kenworth trucks equipped with TruckTech+ will provide critical information to the dealer service departments and PacLease franchises, at check-in, reducing some of the manual data entry required with trucks not equipped with TruckTech+ Remote Diagnostics. The back-office integration between TruckTech+ Remote Diagnostics and Service Management will offer additional value-added data sharing for these chassis.

About Kenworth Truck Company

Kenworth Truck Company is the manufacturer of The World's Best® heavy and medium duty trucks. Kenworth's Internet home page is at www.kenworth.com.

Kenworth is a PACCAR company.

About Decisiv, Inc.
Decisiv is the world's leading provider of Service Relationship Management (SRM) solutions for commercial assets and the service event management platform behind leading OEM and service network solutions including Volvo and Mack ASIST, PACCAR Solutions (Kenworth TruckTech+ and Peterbilt SmartLINQ), Hino INSIGHT, WheelTime LINQ and NationaLease Fleet 20/20. Today, the Decisiv platform is the standard for service event management at more than 1,500 fleets with over 500,000 assets, and 3,000 dealers and service providers. Several leading call and breakdown centers and leasing and contract management providers are also leveraging the Decisiv platform. Decisiv's cloud-based SRM platform is the only Industrial IoT solution targeted to reduce triage and downtime and lower total cost of ownership (TCO) while improving the efficiency and productivity of the entire service supply chain. For additional information on how Decisiv is revolutionizing the service supply chain for connected commercial assets, visit www.decisiv.com.