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FACS Selects Conga as a Technology Partner in State Child Protection Infrastructure Overhaul

Conga Composer to Greatly Streamline and Expedite Document Processing and Submission for Case Workers to Help Children and Families

/ -- DENVER, CO and SEATTLE, WA and SYDNEY, AUSTRALIA and LONDON, UNITED KINGDOM -- (Marketwired) -- 06/28/16 -- Conga, the provider of a suite of acceleration solutions for managing data, document generation, reports and contracts leveraging Salesforce data, announced today that it has been selected as a technology partner by the NSW Department of Family & Community Services [FaCS] as it overhauls its child protection IT infrastructure. This $100 million program will enable FaCS to build and deliver the ChildStory platform, a collaborative child-centric information technology system that integrates networks, data, documentation, and support groups to provide the best possible care for children in need. This ensures that families, case workers, carers, and service providers have access to the information and resources they need to work together to keep each and every child safe.

Salesforce was selected, along with Conga and CloudSense, after an in-depth evaluation process, which included an implementation planning study in which the partners worked closely with FaCS staff to design a customized solution to address their unique needs.

ChildStory will leverage Conga Composer, Conga's core document generation solution, to streamline and automate the data-driven creation, merging, and delivery of child profiles and case documentation. Composer will not only greatly reduce the countless hours case workers spend assembling and processing critical documentation, it will also ensure its accuracy by eliminating manual entry and merging of multiple data sources.

"We are extremely proud to be a part of this important initiative," said Jarrod Hunt, Conga APAC Operations Manager. "It is imperative that any and all resources be employed to help maintain the safety of our children. Working directly with FaCS staff, we recognised the complexity of the tasks they perform on a daily basis, their immediate needs, and how we could best contribute. By replacing time-consuming manual document development processes with fast and easy implementation solutions, we can help free up case workers and support groups to focus on the primary objective of ChildStory -- tending to our children in need and their families," said Hunt.

"Sharing information is a key element of good casework and ChildStory will be developed in a way that allows this information to be available to make the best possible decisions," said ChildStory Program Director Greg Wells. "This is a fantastic opportunity to use innovative design and technology to improve how we provide child protection services and make the most of the skills the sector has."

Implementation of ChildStory and its partner integrations has already begun and will continue to develop in the coming months and years.

For more information on ChildStory, please visit

To learn more about Conga, please visit

About Conga
Since 2006, Conga has been the go-to application provider for Salesforce users who want to optimise their CRM investment and accelerate their sales cycle. The Conga Suite of products, which includes Composer, the #1 paid for application on the Salesforce AppExchange, increases the value of the Sales Cloud by simplifying and automating data, documents, contracts and reporting.

As a Salesforce Platinum Partner with industry-recognised products and support, Conga has rapidly built a base of more than 150,000 users, in 45+ countries, across all industries. Thousands of customers rely on Conga daily to manage and simplify critical business processes, including leading companies like Hilton Worldwide, Sony, Expedia, Schumacher Group and CBRE.

The company is privately-held and based in Colorado with global operations in the UK and Australia. Learn more at or follow Conga on Twitter: @CongaMerge.

Mark Hanes
TallGrass Public Relations
(917) 359-0697