By Lydia DePillis October 1, 2014

A couple weeks ago, a group of 14,500 U.S. Airways and American Airlines customer service representatives — people who take reservations over the phone and work check-in counters and boarding gates — voted to unionize with the Teamsters and the Communication Workers of America. The election was remarkable for a couple reasons: First, because of the margin of victory, with 86 percent voting yes on 77 percent turnout. And second…Read the full article >>>