Three C-Level telco speakers will be sharing their vital view on implementing a successful CEM programme

SINGAPORE, SINGAPORE, SINGAPORE, June 24, 2015 /EINPresswire.com/ -- Three C-Level telco speakers will be sharing their vital view on implementing a successful CEM programme at Customer Experience Management (CEM) in Telecoms World Summit 2015 which will be held from 13-14 August 2015 in Singapore.
These three C-Level telco speakers are:
• Nashad Emir, Chief Customer Experience Officer, Celcom, Malaysia
• Rebecca Eclipse, Chief Customer Experience Officer, Globe Telecom, Philippines
• Brenda Lynn Dichoso, Chief Customer Care Officer, Smartfren Telecom, Indonesia

They will be sharing their views on the following key issues :

Creating An Internal Culture Change and Organisational Transformation around Customer Insight and Experience-Keeping

• Approaching integration in different areas, technologies and systems
• Ensuring that CEM activities are at the heart of all decision-making processes within the organization
• Enhancing Customer Experience through Excellent Billing Communications
• Using CEM systems to draw information and insights from cross-organisational sources

Companies/organisations representing the CEM in Telecoms Ecosystem will be speaking at this conference :

• Sachin Kumar Das, Vice President (National Head CS Mobility Operations), Aircel, India

• Alan Coleman, CEO, Brite:Bill, Ireland

• Nashad Emir, Chief Customer Experience Officer, Celcom Axiata, Malaysia

• Dr Suresh Ramasamy, Principal Consultant-Technology Strategy, DiGi, Malaysia

• Rebecca Eclipse, Chief Customer Experience Officer, Globe Telecom, Philippines

• Shah Alam Bhuiyan, General Manager and Head of Technology, Customer Complaints Management, Grameenphone, Bangladesh

• Willem Najoan, Head of Loyalty & Retention, Indosat, Indonesia

• Senior Director, NICE Systems

• Koert Breebaart, Senior Principal Value Engineering, SAP Asia, Singapore

• Brenda Lynn Dichoso, Chief Customer Care Officer, Smartfren Telecom, Indonesia

• Hasniza Mohamed, Head of Customer Experience, Telekom Malaysia, Malaysia

• Dian Ediana, Head of Planning & Process Management, Sub Dir Customer Care Management, Telkomsel, Indonesia

• Suphavadee Trakulboon, General Manager, True Touch, Thailand

• Ilya Kravtsov, Head of Commercial Strategy, XL Axiata, Indonesia

The conference website is :
http://www.symphonyglobal.com/index.php/event/page/customer-experience-management-2015/overview
About Symphony Global
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Phyllis Goh
Symphony Global
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