Title:
EU Online Customer Support & Marketing Outreach Specialist
Full Time:
This is a virtual, full-time work from home position
Starting:
Immediately
1. Background/Introduction
EIN Presswire is a proprietary press release distribution platform providing transparent value and complete satisfaction to customers. We're on a mission to define the “new” normal in press release distribution. EIN Presswire is an efficient distribution platform that helps customers gain a competitive advantage by getting their press release in front of the people they want to reach.
www.einpresswire.com
- Our mission is to give our customers a level of service that goes above and beyond their expectations every day
- We offer opportunities for professional growth and advancement
- Recognizing and rewarding those who drive and deliver results
- We are growing fast so career advancement is expected
2. Job Description
EIN Presswire is searching for qualified candidates to work full time to answer incoming leads and phone calls, engage with industry and affinity groups as well as build and maintain relationships with affiliates and distribution partners.
Role & Responsibilities:
- Handle inbound calls and leads from EU and APAC regions
- Identify, contact and engage social media groups (Linkedin, Facebook, etc.) for free trials of our service and long term partnerships
- Identify, contact and onboard potential affiliates
- Identify, contact and develop agreements with distribution partners
- Help refine processes and better systems across the board
- Continuously improve on understanding customer needs and address general and account-specific customer inquiries
- Meet and exceed performance goals
3. Qualified Candidates
EIN Presswire is searching for motivated candidates with previous experience in both customer support and social media marketing. Public relations, sales, exhibition and other business development related experiences are also valued.
In addition qualified candidates will have a pleasant demeanor, professional attitude and an ability to focus on the process of calling. Qualified candidates will be fluent English speakers with confidence and a professional sounding voice.
Minimum Requirements:
- 2 years of customer support experience
- 2 years of marketing experience ideally with a social media focus
- Must be able to self-motivate and deliver as we do not micro-manage
- Ability to work to goals and help define additional goals with critical feedback
- Resilience needed to efficiently manage a steady stream of outbound/inbound customer calls, emails and outreach efforts, etc.
- Ability to adapt communication style to a wide variety of personalities and situations - think on your toes
- Technical savvy to multi-task and navigate through multiple applications with speed and accuracy
- Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day
- You will be responsible to have or acquire fast internet capable of supporting video conferencing. The contract you agree to with your internet provider is your own responsibility
- A secure home office free from background noise or other distractions with access to a webcam for internal calls
- This is a virtual, work from home position. Full time.
EIN Presswire will provide:
- Competitive salary
- Access to cloud based CRM, emails and telecom software for tracking and calling leads
- Scripts to use for calling
- Recorded calls from our knowledge base for training and reference
- On-line training sessions
- Awesome colleagues
- Growth potential within the company. Strong candidates can move up quickly adding more hours, responsibilities and access commission.
4. To apply for this position
Please send your CV and a bit about yourself to us at
jobs@einpresswire.com with
the subject line: ‘EU Online Customer Support & Marketing Outreach Specialist’. We look forward to working with you!
