HMCTS reinforces complaints channels for interpreting issues

HMCTS operates three distinct complaint pathways:

It’s important that legal professionals are aware of the different pathways.

Proper complaint reporting drives improvements and will help to shape reforms, including new qualifications frameworks and strengthened quality assurance, launching in October 2026.

To share you experiences with using interpreter services, complete this short survey. 

The survey will be open until Friday 31 October 2025.