Some City of Lawrence utility customers receive incorrect bills

City of Lawrence utility billing customers with a utility bill dated March 16, 2026, may have incorrectly received a print bill that is meant for another customer. The incorrect bill would have a different name and address on the top of the document.

The City believes this issue has affected approximately 5,000 customers — only those who received a printed utility bill dated March 16, 2026.

The City of Lawrence is working with our bill print vendor to investigate and resolve the issue, and we anticipate getting corrected bills printed and mailed this week. In the interim, we recommend everyone use the online customer portal to view their correct bill: utilitybilling.lawrenceks.gov. All information in the online customer portal is correct. The printing error will not affect auto payment amounts, which are pulled from the online portal.

If you do not have already an account for the online customer portal, you can follow the steps on our website to create one: lawrenceks.gov/utility-billing/mymeter.
If you do not have an online customer portal account and do not want to set one up, then you can email the utility billing team to get a copy of your correct bill before it is mailed to you: utilitybilling@lawrenceks.gov.

While the incorrect utility bills included customer name, account number, and bill amount information, that is not enough for people unaffiliated with the customer’s account to gain access to it. Please be assured your utility billing account is secure.

The City does not release any account information unless the customer has the social security number or tax ID on file for the account. That information is not included on the bill.
To access the online account, the customer needs to use their email and password, which is not included on the bill.

Any questions or concerns about your utility bill can be emailed to our team at utilitybilling@lawrenceks.gov. Please note that we are experiencing a high call volume due to this issue and email is the quickest way to get in touch with our team. If you do need to call, you can reach the utility billing team at (785) 832-7878.

Contact: City Communications, citycommunications@lawrenceks.gov

About the City of Lawrence
The City of Lawrence supports an unmistakably vibrant community with innovative, equitable, transparent and responsible local government. Together, we are creating a community where everyone can enjoy life and feel at home.

Legal Disclaimer:

EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

You just read:

Some City of Lawrence utility customers receive incorrect bills

Distribution channels:

EIN Presswire's priority is author transparency. We do our best to weed out false and misleading content. The content above is the sole responsibility of the author who makes it available. If you have any complaints, kindly contact the author above.